DMV Customer Support Specialist - Call Center

State of North Carolina; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The State of North Carolina, Department of Transportation, seeks an Administrative Specialist II (S) to support the DMV Customer Contact Center in Bladen County. The role requires handling inquiries via phone and email, applying knowledge of vehicle titling, licensing, driver services, and related procedures while maintaining accurate records.

Candidates should have a high school diploma or GED with relevant experience; EO 303 supports second-chance hiring.

Qualifications

• High school diploma or GED with four years of related administrative experience.
• Equivalent combination of education and experience may qualify.
• Governor EO 303 supports second‑chance employment; apply if qualified.
• Include all education and work experience in the application.

Responsibilities

• Answer inquiries via telephone and email in a fast-paced call center.
• Provide information on vehicle titling, licensing, and driver services.
• Resolve complex cases and prepare necessary reports.
• Follow NC DMV rules, regulations, and privacy provisions.

Skills

Data analysis

Record keeping

Policy explanation

Customer service

MS Office

Education

High school diploma or GED

Tools

Mainframe databases

Job description

The State of North Carolina, Department of Transportation, seeks an Administrative Specialist II (S) to support the DMV Customer Contact Center in Bladen County. The role requires handling inquiries via phone and email, applying knowledge of vehicle titling, licensing, driver services, and related procedures while maintaining accurate records.

Candidates should have a high school diploma or GED with relevant experience; EO 303 supports second-chance hiring.