DMV Customer Service Specialist (Call Center)

NCDOT; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The NC Department of Transportation (DMV) is seeking a Customer Service Agent for the Bladen County DMV Contact Center. This full-time role supports vehicle titling, licensing, driver services, and related insurance and safety tasks in a fast-paced environment.

Minimum education is a high school diploma or GED with four years of related experience. The position offers a salary range of $41,206 to $72,113 and opportunities to work with diverse customers, using Microsoft applications and, when

Qualifications

• High school diploma or GED plus four years of related administrative experience, or an equivalent combination.
• Experience analyzing, interpreting, and evaluating information or data.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.

Responsibilities

• Respond to inquiries via telephone and email at the DMV contact center.

Skills

Data analysis

Record keeping

Policy explanation

Customer service

Microsoft mainframe tools

Education

High school diploma or GED + 4 years related experience

Tools

Microsoft Office

Mainframe databases

Job description

The NC Department of Transportation (DMV) is seeking a Customer Service Agent for the Bladen County DMV Contact Center. This full-time role supports vehicle titling, licensing, driver services, and related insurance and safety tasks in a fast-paced environment.

Minimum education is a high school diploma or GED with four years of related experience. The position offers a salary range of $41,206 to $72,113 and opportunities to work with diverse customers, using Microsoft applications and, when