DMV Administrative Specialist — Customer Service & Data

NCDOT; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

North Carolina Department of Transportation (NCDOT) – Division of Motor Vehicles is seeking an Administrative Specialist I (NS) in Nash County to support liability insurance safety duties, process suspension requests and releases, and assist customers with vehicle registration and driver license inquiries.

Applicants should have a high school diploma or GED with two years of related administrative experience, strong Microsoft Office skills, and the ability to multitask while communicating

Qualifications

• High school diploma or GED and two years of related administrative experience or equivalent combination.
• Experience providing customer service by phone and in person.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and experience analyzing, interpreting, and maintaining reports.
• Ability to multitask effectively between phone and computer systems.
• Ability to explain policies and procedures to a diverse clientele.

Responsibilities

• Process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and the court system.
• Provide customer service on vehicle registration and driver license issues.
• Obtain working knowledge of laws, rules, and regulations related to driving privileges and registration.
• Demonstrate effective processing, decision making, and verbal and written communication skills.

Skills

Customer service

Microsoft Office

Data analysis

Multitasking

Policy explanation

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

North Carolina Department of Transportation (NCDOT) – Division of Motor Vehicles is seeking an Administrative Specialist I (NS) in Nash County to support liability insurance safety duties, process suspension requests and releases, and assist customers with vehicle registration and driver license inquiries.

Applicants should have a high school diploma or GED with two years of related administrative experience, strong Microsoft Office skills, and the ability to multitask while communicating