DMV - Customer Service Agent

State of North Carolina; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The State of North Carolina, Department of Transportation, seeks an Administrative Specialist II (S) to support the DMV Customer Contact Center in Bladen County. The role requires handling inquiries via phone and email, applying knowledge of vehicle titling, licensing, driver services, and related procedures while maintaining accurate records.

Candidates should have a high school diploma or GED with relevant experience; EO 303 supports second-chance hiring.

Qualifications

• High school diploma or GED with four years of related administrative experience.
• Equivalent combination of education and experience may qualify.
• Governor EO 303 supports second‑chance employment; apply if qualified.
• Include all education and work experience in the application.

Responsibilities

• Answer inquiries via telephone and email in a fast-paced call center.
• Provide information on vehicle titling, licensing, and driver services.
• Resolve complex cases and prepare necessary reports.
• Follow NC DMV rules, regulations, and privacy provisions.

Skills

Data analysis

Record keeping

Policy explanation

Customer service

MS Office

Education

High school diploma or GED

Tools

Mainframe databases

Job description

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Specialist II (S)

Position Number

65017844

Grade

NC09

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is an anticipated vacancy

The Customer Service Agent position is based at the DMV Customer Contact Center in Bladen County, NC. In order to provide the best customer service to our customers, the selected candidate will need to obtain knowledge in the following areas:

• Vehicle Titling
• Vehicle Licensing
• Driver License Services
• Liability Insurance
• Safety / Emissions Inspections

The DMV Customer Contact Center is a fast-paced, performance-based call center environment responding to inquiries via telephone as well as email. The selected candidate will provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment, provide comprehensive and detailed information, as well as preparing necessary reports. This position follows best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: Salary Grade and Salary Range: NC09 $41,206 - $72,113

Management prefers applicants with the following

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.