DMV Customer Service Supervisor — Lead Operations

RI Council 94; Northern (KY); Hybrid; USD 71,000 - 79,000; Full time

Job summary

Rhode Island Department of Revenue seeks a Supervisor, Motor Vehicle Customer Services to oversee the operation of DMV branch offices and supervise staff handling motor vehicle registrations and operator licenses using a computerized system. The role emphasizes accountability for taxes and fees, staff training, and customer interactions.

It requires leadership, public-facing skills, and experience managing timekeeping and payroll records in a 35-hour, full-time schedule, with a float assignment

Qualifications

• Knowledge of motor vehicle statutes and licensing procedures.
• Ability to supervise staff and managers in DMV operations.
• Experience handling public inquiries and resolving complaints.
• Familiarity with computerized DMV registration/license systems.

Responsibilities

• Oversee the operation of DMV branch offices.
• Supervise staff and supervisors processing registrations and licenses.
• Ensure accurate collection and accounting of taxes, fees, and monies.
• Train and guide customer service representatives; develop training materials.
• Monitor compliance with title and licensing laws; verify forms for renewals.

Skills

Motor vehicle statutes

Customer service

Staff supervision

Direct entry computer terminal

Education

High school diploma

Tools

Direct entry computer terminal

Job description

Rhode Island Department of Revenue seeks a Supervisor, Motor Vehicle Customer Services to oversee the operation of DMV branch offices and supervise staff handling motor vehicle registrations and operator licenses using a computerized system. The role emphasizes accountability for taxes and fees, staff training, and customer interactions.

It requires leadership, public-facing skills, and experience managing timekeeping and payroll records in a 35-hour, full-time schedule, with a float assignment