Driver License Office Manager & Operations Lead

Colorado Department of Revenue; Glenwood Springs (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, and Vision insurance

Disability Coverage: Short-Term & Long

Life and AD&D Insurance

Flexible Spending Accounts

FMLA & PFML

Holidays & Leave

Job summary

Colorado Department of Revenue seeks an Office Manager for the Driver License Office to supervise daily operations and ensure compliant reporting. You will lead performance evaluations, adjust staffing for efficiency, and handle customer issues while guiding staff in handling complex applications.

The role requires five years in a public-facing supervisory or managerial capacity, with experience in documentation and interdepartmental collaboration.

Qualifications

• Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
• Combination of related education in Management, Business Administration, Public Administration or similar field and/or relevant experience equal to five (5) years.
• Document this experience in your application IN DETAIL; it will not be inferred.

Responsibilities

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations.
• Adjust resources and personnel, as needed, for maximum effectiveness
• Handles and resolves customer complaints
• Processes complicated, or more difficult applications
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.

Skills

Customer service

Supervisory experience

Performance management

Staff supervision

Public-facing

Education

Management/Public Administration education

Tools

Google Suite

Job description

Colorado Department of Revenue seeks an Office Manager for the Driver License Office to supervise daily operations and ensure compliant reporting. You will lead performance evaluations, adjust staffing for efficiency, and handle customer issues while guiding staff in handling complex applications.

The role requires five years in a public-facing supervisory or managerial capacity, with experience in documentation and interdepartmental collaboration.