Branch Operations Lead | Program Coordinator I

South Carolina Department of Motor Vehicles; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

South Carolina Department of Motor Vehicles in Lexington seeks an Assistant Branch Supervisor III to lead front counter operations, supervise staff, and ensure timely, professional customer service.

Candidates should have a high school diploma, knowledge of DMV policies, and proficiency with Outlook, Excel, Word, and Phoenix; duties include training, hiring, evaluations, cash handling, and reporting. Relocation within 30 miles may be required; benefits and retirement programs noted.

Qualifications

• High school diploma and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.
• Knowledge of DMV laws, regulations, policies, and procedures. Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees.
• Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word. Proficient in Phoenix.
• Capable of performing management duties as outlined by Branch Office Manager.

Responsibilities

• Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner.
• Supervises personnel matters such as hiring, performance appraisals and disciplinary actions; monitors career programs.
• Provides oversite and direction for branch office operations, front line customer services, and examiner utilization.
• Reconciles daily activity reports and secures monies; assists in close of day deposits and routine maintenance.
• Assists the public by administering knowledge tests for CDL classes and processes driver/vehicle transactions.
• Maintains office supplies, inventories, and prepares monthly/quarterly/yearly reports.

Skills

Leadership

Customer service

Communication

HR knowledge

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Phoenix

Job description

South Carolina Department of Motor Vehicles in Lexington seeks an Assistant Branch Supervisor III to lead front counter operations, supervise staff, and ensure timely, professional customer service.

Candidates should have a high school diploma, knowledge of DMV policies, and proficiency with Outlook, Excel, Word, and Phoenix; duties include training, hiring, evaluations, cash handling, and reporting. Relocation within 30 miles may be required; benefits and retirement programs noted.