DMV Office Manager - Lead Team & Service Excellence

State of Alaska; Anchorage (AK); On-site; USD 78,000 - 105,000; Full time

Job summary

The State of Alaska Division of Motor Vehicles seeks an experienced Motor Vehicle Office Manager to lead a distributed team in Anchorage and Eagle River, ensuring efficient licensing, titling, and registration services. You will guide operations, uphold policy compliance, and enhance customer service for in-person and remote offices.

With strong leadership, communication, and organizational skills, you will develop staff, coordinate workflows, and drive improvements across the DMV network in

Qualifications

• Competent leadership and team development abilities.
• Clear and effective communication of policies and procedures.
• Strong organizational and analytical skills for office operations.

Responsibilities

• Lead MVCSRI team across Anchorage and Eagle River to ensure accuracy and compliance in licensing, titling, and registrations.
• Oversee processing of IDs, titles, and registrations, ensuring legal compliance and accuracy.
• Communicate DMV policies to the public and optimize in-person and remote office operations.

Skills

Leadership

Oral communication

Organizational awareness

Interpersonal skills

Problem solving

Education

Bachelor’s degree

Job description

The State of Alaska Division of Motor Vehicles seeks an experienced Motor Vehicle Office Manager to lead a distributed team in Anchorage and Eagle River, ensuring efficient licensing, titling, and registration services. You will guide operations, uphold policy compliance, and enhance customer service for in-person and remote offices.

With strong leadership, communication, and organizational skills, you will develop staff, coordinate workflows, and drive improvements across the DMV network in