DMV Customer Service Specialist - Frontline Expert

State of Maine; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Holidays

Vacation Leave

Retirement Plan

Job summary

The Department of the Secretary of State - Bureau of Motor Vehicles in Augusta, ME seeks a Customer Representative Specialist to deliver front-line in-person and phone service for driver licenses, IDs, registrations, and related services.

You will handle high-volume transactions with accuracy and courtesy, verify documents, collect fees, and resolve inquiries. Join a team committed to service, integrity, and continuous improvement, with strong benefits and work-life balance.

Qualifications

• Experience in office and administrative support with strong customer service to assist the public with applications, fees, examinations or social services.
• Ability to use independent decision-making per standard procedures.
• Ability to deal effectively with customers and maintain composure in stressful situations.

Responsibilities

• Deliver exceptional customer service in person and by phone for motor vehicle services.
• Review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations.
• Respond to inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions; assist with address changes and records requests.
• Contribute to a team handling thousands of customer interactions monthly.

Skills

Customer service excellence

High-volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

The Department of the Secretary of State - Bureau of Motor Vehicles in Augusta, ME seeks a Customer Representative Specialist to deliver front-line in-person and phone service for driver licenses, IDs, registrations, and related services.

You will handle high-volume transactions with accuracy and courtesy, verify documents, collect fees, and resolve inquiries. Join a team committed to service, integrity, and continuous improvement, with strong benefits and work-life balance.