DMV Customer Service Representative

Messiah College; Green Bay (WI); On-site; USD 10,000 - 60,000; Full time

Job description

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Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Green Bay, WI located at the Green Bay Customer Service Center at 942 Vanderperren Way, Green Bay, WI 54304.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

1. Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
2. An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
3. A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.

Position Summary

This DMV Customer Service Representative position is located at the Green Bay Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers and works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $21.66/hour, with a $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $25.32/hr. Saturday hours may be required, with an additional $0.80/hr awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $27.37/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

1. Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
2. Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
3. Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well-qualified applicants will have experience with one or more of the following:

1. Multi-tasking while ensuring accuracy within their work.
2. Working in a role in which the primary duties of a job are customer service.
3. Performing cash handling transactions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or create a new account if you don’t have one. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at [e-mail] or 608-266-7623.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, August 18, 2024.