Fully Remote Customer Service Representative - Integon

Integon Service Co.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer relations and support agents. This role involves managing inquiries, resolving issues, and ensuring policyholder satisfaction in a dynamic environment. The ideal candidate will be fully bilingual in English and Spanish, possess strong problem-solving skills, and demonstrate a commitment to customer service excellence. Join a forward-thinking company that values teamwork and inclusivity, where you can make a meaningful impact while growing your career in the insurance sector.

Qualifications

• Call center experience preferred but not mandatory.
• Knowledge of the insurance industry is a plus.

Responsibilities

• Handle questions and issues from customers and agents.
• Record call details and process policy changes accurately.
• Resolve conflicts and provide excellent customer service.

Skills

Bilingual (English/Spanish)

Customer-focused

Troubleshooting

Multitasking

Problem-solving

Education

High School Diploma/GED

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Must live in Mexico City

Key Responsibilities:

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
• Handle most situations independently, resolve conflicts, and empathize with customers.
• Provide feedback when training needs are identified.
• Promote teamwork through reliability and group cohesion.
• Suggest process improvements to leadership.

Education and Experience

• High School Diploma/ GED
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Minimum Skills and Competencies:

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

• Fully Bilingual (English/Spanish)
• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
• Able to multitask and manage multiple systems daily.

Desired Skills:

• Previous experience in insurance customer service.

For this position, we offer up to $24,000 MXN monthly before taxes.

Start date: April 11th, 2025

Last day to apply: March 28th, 2025

Apply today and be part of our team!

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492