DMV Customer Service Representative

Towson University; Green Bay (WI); On-site; USD 10,000 - 60,000; Full time

Job description

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Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Green Bay, WI located at the Green Bay Customer Service Center at 942 Vanderperren Way, Green Bay, WI 54304.

This DMV Customer Service Representative position is located at the Green Bay Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers and works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $21.66/hour, with $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $25.32/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $27.37/hr after a period of time.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

• Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
• Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
• Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Multi-tasking while ensuring accuracy within their work.
• Working in a role in which the primary duties of a job are customer service.
• Performing cash handling transactions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, August 18, 2024.