Vanity Plate Processing Specialist

MaineGuide; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Work-Life Fit: 13 paid holidays, sick/

Health Insurance Coverage

Dental Insurance

Retirement Plan (MainePERS)

Gym Membership Reimbursement

Flexible Spending Accounts

Student Loan Forgiveness

Parental leave

Deferred Compensation

Job summary

The Department of the Secretary of State is hiring a Vanity Plate Processing Associate in Augusta, Maine. You will support customers by reviewing mail and email, handling registrations, and reconciling revenue while working with a twelve-member team.

Excellent written and verbal communication, strong attention to detail, and the ability to adapt to changing processes are essential in this role. The position includes strong benefits and state government stability.

Qualifications

• Entry-level knowledge/abilities may be gained through coursework/training and/or experience in quality customer service and handling public interactions.
• Ability to follow standard procedures and make independent decisions in accordance with policy.
• Authorized to work in the United States; visa sponsorship or STEM OPT not offered.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue.
• Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns.
• Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records.
• Maintain a positive attitude when handling discrepancies, and demonstrate patience and adaptability with new processes, standards, and changing priorities.

Skills

Customer service excellence

High-volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem-solving

Professionalism

Emotional intelligence

Conflict resolution

Time management

Commitment to excellence

Continuous improvement

Tools

Microsoft Word

Excel

Access

Outlook

PowerPoint

Job description

The Department of the Secretary of State is hiring a Vanity Plate Processing Associate in Augusta, Maine. You will support customers by reviewing mail and email, handling registrations, and reconciling revenue while working with a twelve-member team.

Excellent written and verbal communication, strong attention to detail, and the ability to adapt to changing processes are essential in this role. The position includes strong benefits and state government stability.