Public Service Disability Applications Specialist

Secretary of State

Augusta (ME)

On-site

USD 25,000 - 35,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Dental Insurance

Retirement plan

Gym membership reimbursement

Paid holidays

Job summary

The Disability Application Associate position with the Department of the Secretary of State - Bureau of Motor Vehicles is based in Augusta, Maine. You will provide courteous customer service via phone, email, and in person, handling high call and paperwork volumes while maintaining accuracy.

Responsibilities include processing registrations, reviewing documents, reconciling revenue, and generating reports. A strong attention to detail, written and verbal communication, and knowledge of Title

Qualifications

Experience in quality customer service for a public-facing role.
Ability to use independent decision-making on standard processes.

Responsibilities

Receive and review mail and email from customers to respond to inquiries and process required paperwork.
Review and process applications and compliance documents while managing related inbox requests through Outlook.
Respond to written, telephone, and in-person inquiries, and collect, validate, and reconcile revenue.
Verify, enter, and update computer records while identifying data issues and addressing quality control concerns.
Assist with calls for the Registration Department, including reviewing and verifying documents, creating reports and correspondence, and certifying agency records.