Vanity Plate Processing Specialist

Secretary of State; Augusta (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

The Department of the Secretary of State in Augusta, Maine is seeking a Vanity Plate Processing Associate to deliver accurate customer service and maintain registration records. This role requires handling mail, email, and in-person inquiries, processing documents, and reconciling revenue while adhering to Title 29-A laws.

Join a team focused on integrity, efficiency, and continuous improvement, with a regular Monday–Friday schedule and opportunities for professional growth within the Vehicle

Qualifications

• Customer service experience in a fast-paced public-facing role.
• Ability to manage high-volume calls and paperwork.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Knowledge of Maine Motor Vehicle statutes/title 29-A is a plus.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue.
• Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns.
• Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records.
• Maintain a positive attitude when handling discrepancies, and adapt to new processes and changing priorities.

Skills

Customer service

High-volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem-solving

Professionalism

Tools

Outlook

Microsoft Office

Job description

The Department of the Secretary of State in Augusta, Maine is seeking a Vanity Plate Processing Associate to deliver accurate customer service and maintain registration records. This role requires handling mail, email, and in-person inquiries, processing documents, and reconciling revenue while adhering to Title 29-A laws.

Join a team focused on integrity, efficiency, and continuous improvement, with a regular Monday–Friday schedule and opportunities for professional growth within the Vehicle