DMV Customer Service & Payments Associate

New York State Department of Motor Vehicles; New York (NY); On-site; USD 3,700 - 4,600; Full time

Benefits offered by this job

Paid Leave

Paid Holidays

Pension

Health Insurance

Dental & Vision Coverage

Flex Spending

Public Service Loan Forgiveness

Transportation Savings Program

Employee Assistance Programs

Job summary

The New York State Department of Motor Vehicles (DMV) is seeking a professional to handle substantial in-person or phone interactions with the public regarding licenses, registrations, testing, and related programs. You will work with multiple applications on a computer system and assist with payments and security items.

The role emphasizes strong customer service, accurate cash handling, and adherence to procedures.

Qualifications

• High school diploma or GED required.
• One year of customer service experience.
• Alternatively, 30 college credits.

Responsibilities

• Substantial in-person or telephone contact with the public seeking services or information about licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.
• Use a computer with multiple applications running simultaneously.
• Operate telecommunication consoles, camera, cash drawer, photocopiers, fax machines, scanners, calculators, etc.
• Process customer payments such as cash, checks, credit cards, and inventories of documents, license plates, registration stickers, and other security items.

Skills

Customer service

Communication

Education

High school diploma or GED

30 college credits

Job description

The New York State Department of Motor Vehicles (DMV) is seeking a professional to handle substantial in-person or phone interactions with the public regarding licenses, registrations, testing, and related programs. You will work with multiple applications on a computer system and assist with payments and security items.

The role emphasizes strong customer service, accurate cash handling, and adherence to procedures.