DMV Customer Service Agent I — Licenses & Tests

State of West Virginia; West Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

The State of West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to be the face of the DMV, delivering top-tier customer service in a fast-paced regional office environment.

You will engage and assist customers with motor vehicle laws, processes for licenses, IDs, titles, and registrations, and you will learn to administer knowledge and skill tests while performing cashiering duties and database updates.

Qualifications

• Graduation from standard high school or the equivalent.
• One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.
• A valid driver's license is required and must be maintained.

Responsibilities

• Engage & Assist: Serve as the primary contact for customers, providing guidance on motor vehicle laws, policies, fees, and required documentation.
• Process Key Documentation: Assist citizens with driver's licenses, ID cards, vehicle titles, and registrations.
• Administer Tests: Get trained and certified to conduct driver's license knowledge and practical skill tests.
• Financial & System Operations: Perform cashiering duties, balance daily cash drawers, and update state computer databases.
• Inventory & Correspondence: Manage inventory items and compose clear correspondence for customer inquiries.

Skills

Bookkeeping

Cashiering

Public contact

Education

High school diploma or equivalent

Job description

The State of West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to be the face of the DMV, delivering top-tier customer service in a fast-paced regional office environment.

You will engage and assist customers with motor vehicle laws, processes for licenses, IDs, titles, and registrations, and you will learn to administer knowledge and skill tests while performing cashiering duties and database updates.