Transportation DMV Agent 1 - Monongalia Co.

State of West Virginia; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Vacation leave

Deferred compensation

Job summary

State of West Virginia is seeking a Transportation DMV Agent 1 to be the face of the DMV in a fast-paced regional office. The role emphasizes delivering excellent customer service while handling licenses, IDs, titles, registrations, and testing processes.

The position requires a high school diploma, about one year of related public contact experience, and willingness to undergo background checks and fingerprinting. Hardware and software duties include cashiering and data entry.

Qualifications

• High school diploma or equivalent required.
• One year of full-time or equivalent part-time paid experience in bookkeeping, cashiering, or related public contact work.
• College credit may be substituted for the required experience.

Responsibilities

• Engage and assist customers as the primary contact, guiding them on motor vehicle laws, policies, fees and documentation.
• Process driver's licenses, ID cards, vehicle titles and registrations.
• Administer driver's license knowledge and practical tests after training and certification.
• Perform cashiering duties, balance daily cash drawers, and update state computer databases.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

Make a direct impact in your community by joining the West Virginia Division of Motor Vehicles as a Transportation DMV Agent 1! In this dynamic, full-performance role, you will be the face of the DMV, delivering top-tier customer service in a fast-paced regional office environment.

What You’ll Do

• Engage & Assist: Serve as the primary contact for customers, providing guidance on motor vehicle laws, policies, fees, and required documentation.
• Process Key Documentation: Assist citizens with driver's licenses, ID cards, vehicle titles, and registrations.
• Administer Tests: Get trained and certified to conduct driver's license knowledge and practical skill tests.
• Financial & System Operations: Perform cashiering duties, balance daily cash drawers, and update state computer databases.
• Inventory & Correspondence: Manage inventory items and compose clear correspondence for customer inquiries.

Minimum Qualifications

• Preference may be given to Candidates with these qualifications**

Training/Education

Graduation from standard high school or the equivalent.

EXPERIENCE: One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.

Substitution

College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

Additional Requirements

A valid driver's license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime Hours may be required.

Special Requirements

All applicants must consent to fingerprinting and a criminal background investigation.

Other Information

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: [e-mail]

Permanent, full‑time employees of the State of West Virginia, receive a wide variety of financial and personal job benefits. Specific information about benefits is available from the hiring agency.

Salary and Wages

Direct deposit (twice a month)

Promotion Opportunities - With over 20,000 classified positions in state government, there are many opportunities to compete for transfer or promotional appointment.

Medical Insurance

Main medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part of the premium.

Mountaineer Flexible Benefits (Optional Insurance)

The Mountaineer Flexible Benefits program allows tax‑free deductions for dental, vision, and disability insurance, as well as medical expenses not reimbursed by regular insurance coverage.

Life Insurance

The state provides a $10,000 decreasing term life policy with accidental death and dismemberment benefits. Additional group insurance is available.

Retirement Plan

The state offers an outstanding defined benefit pension plan. Employee contributes 4.5% of salary (tax‑deferred).

Deferred Compensation

State employees have a unique opportunity to build retirement savings and reduce today's taxes by participating in a Section 457 deferred compensation plan. A 457 plan is similar to the 401K plans offered by private companies.

Annual Increment Pay

The annual increment is $60 for each full year of qualifying service, and is paid in July of each year. This is available to employees with 3 or more years of service.

Holidays

Twelve (12) paid holidays in each year.

Vacation

15 to 24 days per year depending on length of service.

Paid Sick Leave

We offer an outstanding paid sick leave benefit. Employees earn 1.5 days each month or 18 days per year. There is no limit to the amount of sick leave an employee can accumulate. Full compliance with Family Medical Leave and WV Parental Leave Act. Employee to Employee Leave Donation Program.

Training and Developmental Opportunities

We offer many formal in‑house training classes. Many agencies also offer tuition reimbursement for job‑related training and education provided by approved technical schools and colleges.

Suggestion Award Program

Employees may receive monetary award up to 20% of the first year savings for any approved and implemented work improvement suggestion.

Flexible Working Hours and Alternate Work Schedules

Day Care - State approved child Day Care facilities are located at the Capitol Complex.

Wellness Programs

Many state agencies provide special wellness and health related services to employees. Examples include: free health screening, special seminars and presentations, organized health related activities, health contact information, wellness promotion events, and healthy lifestyle information.

West Virginia is a Great Place to Live and Work

We offer challenging jobs with competitive benefits. But most of all, we offer the opportunity to further your career, meet your personal goals, and make a real difference in peoples lives. For more information about benefits visit our Benefits Web Site.