DMV Agent 1 - Frontline Licensing & Customer Service

West Virginia; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to serve as the face of the DMV in a fast-paced regional office. You will assist customers with licenses, IDs, titles, and registrations, and perform cashiering duties while maintaining state computer databases.

The role requires a high school diploma and about a year of related public contact work. Preference may be given to candidates with bookkeeping or cashiering experience.

Qualifications

• Graduation from standard high school or the equivalent.
• One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

Responsibilities

• Engage & Assist: Serve as the primary contact for customers, providing guidance on motor vehicle laws, policies, fees, and required documentation.
• Process Key Documentation: Assist citizens with driver's licenses, ID cards, vehicle titles, and registrations.
• Administer Tests: Get trained and certified to conduct driver's license knowledge and practical skill tests.
• Financial & System Operations: Perform cashiering duties, balance daily cash drawers, and update state computer databases.
• Inventory & Correspondence: Manage inventory items and compose clear correspondence for customer inquiries.

Skills

Cashiering

Public contact

Education

High school diploma or equivalent

Job description

West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to serve as the face of the DMV in a fast-paced regional office. You will assist customers with licenses, IDs, titles, and registrations, and perform cashiering duties while maintaining state computer databases.

The role requires a high school diploma and about a year of related public contact work. Preference may be given to candidates with bookkeeping or cashiering experience.