Administrative Associate II – District I

Department of Transportation; North Carolina; On-site; USD 31,000 - 51,000; Full time

Job summary

The North Carolina Department of Transportation is seeking an Administrative Associate II to provide District I Office support, including document preparation, invoicing, and public inquiries. The role requires strong Microsoft Office skills, data entry, and meticulous records management.

Responsibilities include entering documents into SharePoint and HICAMS, processing invoices, answering calls, scanning files, and assisting with letters, emails, and walk-in inquiries, with emphasis on accuracy

Qualifications

• Customer service experience, including resolving customer issues.
• Experience with Microsoft Office using programs such as Outlook, Word, and Excel.
• Experience completing and/or maintaining records and reports.
• Experience reviewing detailed documents and records for accuracy and completeness.
• Experience with letter writing, using correct spelling, punctuation, and proofreading.

Responsibilities

• Provides administrative support to the District I Office and Engineers’ offices.
• Prepare documents and correspondence for projects and enter documents into systems.
• Office purchasing and processing invoices; handle calls, emails, and walk-in inquiries.
• Scan files and large plans, maintain records, and assist the public as needed.
• Assist with processing materials such as tickets, permits, and house moves.

Skills

Customer service

Microsoft Office

Data entry

Proofreading

Education

High school diploma or GED

Tools

SAP

Ariba

SharePoint

Hicams

Outlook

Excel

Word

Job description

Agency Dept of Transportation Division State Hwy Administrator - Div of Hwys Job Classification Title Administrative Associate II (S) Position Number 60020666 Grade NC02

About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This is a repost, all previous applicants must reapply to be considered. This posting is for an Administrative Associate II position in the District I Office. This position serves as administrative support to the District 1 and Resident Engineers’ offices. Duties include but are not limited to preparing documents and correspondence for projects, entering documents, reports, and samples into Microsoft SharePoint and HICAMS, office purchasing and processing invoices, answering calls, scanning files and large plans, filing and maintaining records, assisting the public with any request via email, phone, Contact Us and/or walk-in contact, and other clerical duties assigned by supervisors. This position also will assist with the processing of materials received tickets, driveway permits, road additions/abandonments, and house moves.

Additional Expectations: Effectively communicate technical knowledge with Engineers, coworkers, and the public. Good communication skills are required in both verbal and written activities. Possess general mathematical skills, significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents. Ability to schedule and coordinate a variety of appointments, meetings, and or conferences. Applicant should be computer literate and possess experience using modern word processing, spreadsheet, email, and internet software, and have the ability to learn and apply DOT computer programs such as SAP, Ariba, SharePoint, and Hicams. Customer service experience (over telephone, personal, and electronic) is also strongly preferred. Candidates should possess excellent composition skills, attention to detail, and need for consistency with data entry and correspondence. Management prefers a candidate with customer service experience and a personable attitude. Must be able to work in an inside environment including being exposed to significant sitting for long periods of time. This position requires a valid driver’s license due to required occasional business-related travel and the need to operate a company or personal vehicle while conducting administrative duties. Responsibilities may include duties such as traveling between company locations or work sites, attending meetings or training sessions, delivering or retrieving documents, supplies, or equipment, making postal runs, and completing other off-site administrative or operational tasks as assigned.

Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC02 $31,200 - $51,249 Management prefers applicants with the following: Customer service experience, including resolving customer issues. Experience with Microsoft Office using programs such as Outlook, Word, and Excel. Experience completing and/or maintaining records and reports. Experience reviewing detailed documents and records for accuracy and completeness. Experience with letter writing, using correct spelling, punctuation, and proofreading.

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting.