DME Repair & Patient Care Coordinator

Cook Medical Supply; Morton (MS); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid Holidays

Paid Time Off

Paid weekly

Job summary

Cook Medical Supply in Morton, MS seeks an organized DME Repair Service Specialist to coordinate repairs, verify insurance, and manage patient-facing communications. You will handle intake, documentation, and service paperwork with strong attention to accuracy and customer care.

Responsibilities include insurance verification, authorization requests, data entry of records and device details, vendor quoting, and closing out repair work orders while maintaining compliance with regulatory

Qualifications

• 1–3 years of experience in DME, HME, or healthcare administrative intake.
• Understanding of medical billing and insurance verification processes.
• Familiarity with DME software is a plus.

Responsibilities

• Serve as the primary liaison for patients, insurance, and vendors.
• Verify insurance, obtain authorizations, and review coverage for DME repairs.
• Enter and update patient records, device serials, and service histories in the billing system.
• Contact manufacturers/vendors for parts pricing and availability; compile quotes.
• Coordinate repair work orders and ensure regulatory and company compliance.

Skills

Patient communication

Data entry

Insurance verification

Documentation

Multitasking

Customer service

Tools

Brightree

CareTend

Bonafide EHR

Niko

Job description

Cook Medical Supply in Morton, MS seeks an organized DME Repair Service Specialist to coordinate repairs, verify insurance, and manage patient-facing communications. You will handle intake, documentation, and service paperwork with strong attention to accuracy and customer care.

Responsibilities include insurance verification, authorization requests, data entry of records and device details, vendor quoting, and closing out repair work orders while maintaining compliance with regulatory