DME Service Coordinator

Rust Belt Recruiting; Hilliard (OH); On-site; USD 32,000 - 37,000; Full time

Job summary

Rust Belt Recruiting is seeking a DME Service Coordinator in Ohio to act as the central liaison among field technicians, customer service, warehouse operations, and healthcare partners. You will coordinate service repair orders, quotes, and parts logistics to keep repairs moving and compliant with schedules and regulations.

You'll review field notes, manage daily route clearance, procure replacement parts, track shipments, and maintain accurate records in our enterprise systems.

Qualifications

• Possess a high school diploma or GED equivalent.
• Bring 1 to 3 years of experience in durable medical equipment (DME), healthcare supply operations, or medical device service.
• Demonstrate familiarity with mobility equipment, power wheelchairs, or related complex rehabilitation technology.
• Coordinate parts procurement, vendor quoting, and service order administration effectively.
• Maintain a strong sense of operational urgency and strict attention to compliance timelines.

Responsibilities

• Serve as the primary operational liaison between customer service, field service technicians, warehouse staff, and healthcare partners
• Review technician field diagnostic notes to identify required replacement parts, labor requirements, and billing codes
• Manage daily route clearing by verifying completed service appointments, technician documentation, and partner approvals
• Source, quote, and order replacement parts directly from specialized medical equipment manufacturers
• Coordinate parts returns, track shipment status, and maintain accurate inventory for open service orders
• Track service order timelines to ensure strict adherence to turnaround compliance windows for urgent client repairs
• Generate accurate equipment repair quotations based on standardized healthcare fee schedules
• Maintain service order status and documentation within internal database and enterprise software systems

Skills

Communication

Organization

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Enterprise database software

Job description

DME Service Coordinator

Shift: First Shift, Monday - Friday (100% On-Site)

Salary:$25.00 per hour

DME Service Coordinator Role

The DME Service Coordinator serves as the central operational liaison between field technicians, customer service, warehouse operations, and healthcare partners to coordinate medical equipment service repair orders, quotes, and parts logistics. This role ensures prompt route clearing, accurate parts procurement, and strict compliance tracking so field technicians can focus on hands-on equipment evaluations.

DME Service Coordinator Responsibilities

• Serve as the primary operational liaison between customer service, field service technicians, warehouse staff, and healthcare partners
• Review technician field diagnostic notes to identify required replacement parts, labor requirements, and billing codes
• Manage daily route clearing by verifying completed service appointments, technician documentation, and partner approvals
• Source, quote, and order replacement parts directly from specialized medical equipment manufacturers
• Coordinate parts returns, track shipment status, and maintain accurate inventory for open service orders
• Track service order timelines to ensure strict adherence to turnaround compliance windows for urgent client repairs
• Generate accurate equipment repair quotations based on standardized healthcare fee schedules
• Maintain service order status and documentation within internal database and enterprise software systems

DME Service Coordinator Reporting Relationships

This position reports directly to the Branch Manager and has no direct reports.

About You

• Possess a high school diploma or GED equivalent
• Bring 1 to 3 years of experience in durable medical equipment (DME), healthcare supply operations, or medical device service
• Demonstrate familiarity with mobility equipment, power wheelchairs, or related complex rehabilitation technology
• Coordinate parts procurement, vendor quoting, and service order administration effectively
• Maintain a strong sense of operational urgency and strict attention to compliance timelines
• Display strong organizational and multitasking abilities to prioritize daily service requests
• Communicate clearly and professionally across technical, operational, and administrative teams
• Utilize Microsoft Office and enterprise database software with ease and accuracy
• Hold a valid driver's license with an acceptable driving record

Additional Information

• Sit for extended periods up to 6 hours daily while working on a computer and telephone
• Stand and walk up to 2 hours daily within an office and warehouse environment
• Lift, carry, and move equipment parts, tools, and parcels weighing up to 50 pounds
• Comply with all company safety guidelines, accreditation standards, and operational policies
• Work in an inclusive environment committed to Equal Employment Opportunity for all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law

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