DME Customer Care Specialist (PRN)

Freeman Health System; Joplin (MO); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement match

Wellness program

Paid time off

Disability pay

Learning Center

Payroll deductions

Job summary

Freeman Health System in Joplin, MO, is seeking a customer-focused professional to educate customers on proper use of home medical equipment and to support insurance verification and order processing.

The role emphasizes patient safety, accurate documentation, handling inquiries, and coordinating with physicians, suppliers, and payors to ensure timely delivery of products and services.

Qualifications

• Two years of experience in a health care organization.

Responsibilities

• Educates customers on proper and safe usage of home medical equipment and related supplies.
• Troubleshoots equipment problems over the phone and documents issues for resolution.
• Verifies customer information and explains Medicare/Medicaid and insurance payor requirements.
• Requests insurance verification as needed and explains coverage to customers.
• Handles customer complaints to resolve issues and processes orders for billing and delivery.
• Assists with ordering/restocking inventory and answers inquiries or referrals.
• Accepts orders from physicians and ensures proper documentation for billing and delivery.

Job description

Freeman Health System in Joplin, MO, is seeking a customer-focused professional to educate customers on proper use of home medical equipment and to support insurance verification and order processing.

The role emphasizes patient safety, accurate documentation, handling inquiries, and coordinating with physicians, suppliers, and payors to ensure timely delivery of products and services.