DME Customer Service Associate

Lean Shared Services, LLC; Gilbert (AZ); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Access to Earned Pay On-Demand

Pay Cards

Paid Sick Leave (up to 40 hours annual

Paid Holidays

Job summary

Lean Shared Services, LLC in Gilbert, AZ is seeking Mobility City showroom customer service associates to cover showroom-related activities, including sales, maintenance of the showroom, scheduling, and product rentals. You will deliver excellent customer service in-store and on the phone as the first contact for new and existing customers.

Responsibilities include assisting customers with equipment solutions, sharing features and benefits, providing recommendations, guiding proper use and

Qualifications

• High School diploma or GED.
• Valid driver’s license.
• Background check required.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in showroom providing excellent customer service and solve customer challenges.
• Explain features and benefits of equipment and provide solution recommendations.
• Instruct customers on proper use and maintenance of equipment and ensure proper fitment.
• Discuss Extended Warranties for customer peace of mind.
• Follow up on web leads within 15 minutes of receipt.
• Answer phones, respond to questions, make recommendations, and process credit cards to confirm orders.
• Enter all sales with accurate customer information and process payments.
• Keep systems updated on rental fleet status and customer data.
• Pursue Google 5-star reviews and maintain showroom appearance.

Skills

Communication skills

Interpersonal skills

Phone etiquette

PC literacy

Education

High School diploma or GED

Tools

Word processing

Databases

Spreadsheets

Job description

Job Summary:

Mobility City Customer Service Associates provide coverage in all showroom related activities. These include sales, maintenance of the showroom, scheduling, and renting products. They provide excellent customer service in store and on the phone. They are the first point of contact for new and existing customers.

Responsibilities:

• Assist in showroom providing excellent customer service with respect to solving customers challenges. Make properrecommendations for equipment solutions.
• Share the features and benefits of equipment and provide recommendations for solutions.
• Instruct customer on proper use and maintenance of equipment. Ensure proper fitment.
• Offer customers piece of mind by discussing Extended Warranties.
• Follow up on web leads (forms submissions) within 15 minutes of receipt.
• Answer the phones promptly. Respond to questions, make recommendations, and process credit cards to confirm orders.
• Enter all sales in capturing all customer information and processing credit cards.
• Ensure systems are updated with respect to rental fleet status and customer information.
• Pursue Google 5 star reviews.
• Participate in continuing education/training in-services relative to products that Mobility City sells, delivers and services.
• Maintain showroom appearance through proper merchandising and cleaning procedures.
• Ensure all equipment is fully charged at all times.

Requirements:

• High School diploma or GED.
• Current valid driver’s license.
• Pass criminal background check.
• Communication and interpersonal skills.
• Proficient in using personal computers, including word processing, database, and spreadsheet software.

COMPENSATION:

Job Type: Full-time

Pay: $17-$21/hr, depending on experience

Benefits:

• Access to Earned Pay On-Demand
• Pay Cards
• Paid Sick Leave (up to 40 hours annual)
• Paid Holidays