Retail Sales Associate - DME

SUN MOBILITY SOLUTIONS LLC; Lake Forest (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Mobility City in Lake Forest, CA is seeking a Product Consultant to help customers choose mobility products that fit their needs. You will provide personalized recommendations, explain product features, and ensure a positive shopping experience with demonstrations and guidance on use and maintenance.

You will assist in transactions, process exchanges when needed, maintain showroom readiness, and collaborate with technicians and management to support promotions and inventory control.

Qualifications

• High school diploma or equivalent required.
• A degree in business, healthcare, or related field is a plus.
• Retail sales, medical equipment, or customer service experience preferred.
• Knowledge of mobility aids or assistive technology is a plus.

Responsibilities

• Engage with customers to understand mobility needs and recommend products.
• Provide demonstrations of product features and benefits.
• Educate customers on product use, maintenance, and warranties.
• Process sales transactions and handle returns or exchanges.
• Maintain a clean, organized showroom and update inventory.
• Collaborate with team and support promotions.
• Record customer interactions and sales activity in the CRM.

Skills

Strong communication

Needs assessment

Empathy

Problem-solving

POS system proficiency

Education

High school diploma or equivalent

Degree in business, healthcare, or related field (a plus)

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Position Overview:

As a Product Consultant at Mobility City, you will play a key role in assisting customers with selecting mobility products and equipment that best suit their needs. You will provide personalized recommendations, educate customers on product features and benefits, and ensure that they have a positive, informative shopping experience. The role combines product knowledge, customer service, and a passion for helping individuals with mobility challenges regain their independence.

Key Responsibilities:

Customer Consultation & Sales:

• Engage with customers to understand their specific mobility needs and recommend appropriate products from our extensive range of mobility aids (scooters, wheelchairs, lift chairs, ramps, etc.). Provide detailed demonstrations of product features, functionality, and benefits.

Product Knowledge:

• Maintain expert-level knowledge of all products and services offered, including the latest models, technologies, and trends in the mobility equipment industry. Stay up-to-date with industry advancements and assist customers in choosing the most suitable products.

Customer Education:

• Provide guidance to customers on the proper use, maintenance, and safety of mobility products. Offer demonstrations and answer questions regarding product specifications, installation, and warranties.

Sales Support:

• Assist customers in completing sales transactions, including processing payments and handling returns or exchanges when necessary. Ensure that customers are satisfied with their purchase decisions.

Showroom Maintenance:

• Ensure that the showroom is clean, organized, and fully stocked. Help display products in an attractive manner to draw in potential customers. Regularly update inventory levels and assist with restocking.

Problem Resolution:

• Address and resolve customer inquiries, concerns, and complaints in a professional and timely manner. Work to ensure that all customers leave satisfied with their experience.

Collaboration:

• Work closely with other team members, including management and service technicians, to ensure customer needs are met, and orders are processed efficiently. Support marketing efforts for in-store promotions and events.

Record Keeping:

• Maintain accurate customer records, sales reports, and inventory logs. Update CRM systems with customer interactions and sales activity.

Qualifications:

• Education: High school diploma or equivalent required. A degree in business, healthcare, or a related field is a plus.
• Experience: Previous experience in retail sales, medical equipment, or customer service is highly preferred. Knowledge of mobility aids or assistive technology is a plus.

Skills:

• Strong communication and interpersonal skills, with the ability to explain complex products in simple terms.
• Ability to assess customer needs and provide tailored recommendations.
• Patience, empathy, and an understanding of the challenges faced by individuals with mobility issues.
• Excellent problem-solving and conflict-resolution skills.
• Basic computer and POS (point-of-sale) system proficiency.

Physical Requirements:

Ability to lift, move, or adjust products and equipment, sometimes weighing up to 50 lbs. Ability to stand or walk for long periods during the workday.

Working Conditions:

• Work in a showroom or retail environment.
• Full-time or part-time schedule, including weekends and holidays as needed.
• May require occasional travel to customer homes for product demonstrations or setup.