DME Customer Care & Support Specialist

Freeman; Joplin (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

PTO

Job summary

Freeman in Joplin, MO is seeking a customer service specialist for home medical equipment support. You will educate customers on safe use, verify insurance details, and process orders for billing and delivery.

The role emphasizes helping patients, resolving complaints, and staying updated on payor requirements, with a focus on timely, accurate service and compassionate communication. This PRN position offers benefits to eligible staff and opportunities to grow within Freeman's health solutions

Qualifications

• Two years of experience in a health care organization.
• Knowledge of Medicare, Medicaid, and payer requirements.

Responsibilities

• Educates customers on proper and safe usage of home medical equipment.
• Verifies information and ensures correct documentation.
• Explains insurance coverage and calls insurance for verification as needed.
• Handles customer complaints to resolve issues.
• Assists with ordering/restocking inventory and processing new orders for billing and delivery.

Skills

Customer service

Phone support

Medical equipment knowledge

Insurance verification

Tools

Medicare/Medicaid rules

Job description

Freeman in Joplin, MO is seeking a customer service specialist for home medical equipment support. You will educate customers on safe use, verify insurance details, and process orders for billing and delivery.

The role emphasizes helping patients, resolving complaints, and staying updated on payor requirements, with a focus on timely, accurate service and compassionate communication. This PRN position offers benefits to eligible staff and opportunities to grow within Freeman's health solutions