DME Patient Financial & Customer Support Specialist

Advanced Medical Solutions, Inc.; Howell (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advanced Medical Solutions, Inc. is a home medical equipment provider seeking a detail-oriented professional for the drop ship team. The role focuses on daily calculations, cost analyses, and communicating with patients about insurance responsibility and co-pays.

Responsibilities include verifying insurance, obtaining authorizations, and ensuring accurate patient billing. A high school diploma and strong numerical skills are required, with emphasis on professionalism and patient communication.

Qualifications

• Ability to accurately calculate co-pays and patient responsibility.
• Perform cost analysis on orders.
• Review insurance benefits and coverage details.
• Work confidently with percentages and financial breakdowns.
• Professional and courteous phone communication.
• Ability to clearly explain insurance benefits and costs to patients.
• Comfortable handling questions and resolving concerns.
• Strong attention to detail.
• Excellent organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Verify insurance eligibility, benefits, and exclusions.
• Calculate and explain patient co-payments and financial responsibility.
• Obtain prior authorizations as needed.
• Perform cost analysis on each drop-ship order.
• Maintain knowledge of insurance rules and regulations.
• Answer phones according to company policy.
• Assist patients, referral sources, and healthcare team members.
• Follow up on patient drop-ship orders in a timely manner.
• Provide coverage for customer service as needed.
• Follow all company policies and procedures.
• Maintain compliance with federal, state, and local regulations.
• Represent the company professionally in conduct and appearance.

Skills

Co-pay calculation

Cost analysis

Insurance benefits

Phone communication

Explain costs to patients

Attention to detail

Education

HS diploma or GED

Job description

Advanced Medical Solutions, Inc. is a home medical equipment provider seeking a detail-oriented professional for the drop ship team. The role focuses on daily calculations, cost analyses, and communicating with patients about insurance responsibility and co-pays.

Responsibilities include verifying insurance, obtaining authorizations, and ensuring accurate patient billing. A high school diploma and strong numerical skills are required, with emphasis on professionalism and patient communication.