Healthcare DME Support Specialist

Jimmy Jazz; Franklin (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Suburban Health at Home in Franklin, IN is seeking a Customer Service Representative to handle inquiries about purchase, delivery, and use of home medical equipment in a hospital-based setting.

You will answer inbound calls from patients, caregivers, and providers; process orders; educate on equipment use; coordinate delivery or fulfillment; and maintain accurate records while adhering to Medicare, Medicaid, ACHC, and payer guidelines.

Qualifications

• Prior experience in healthcare, or home medical equipment preferred.
• High school diploma or equivalent.
• Basic knowledge of medical terminology and proficiency with Microsoft Office.

Responsibilities

• Answer inbound calls from patients, caregivers, and healthcare providers about HME products, pricing, availability, and delivery options.
• Completes referral process at initial intake.
• Accurately processes customer orders with patient information, equipment selection, delivery address, and billing details.
• Educates patients and caregivers on proper use and care of HME equipment and safety guidelines.
• Meets with patients prior to hospital discharge to assess DME needs and coordinate equipment delivery.
• Collaborates with hospital staff and caregivers to ensure DME needs are addressed before discharge.
• Maintains accurate customer records including order details and insurance information.
• Ensures documentation meets ACHC, CMS, and payer requirements including medical necessity and patient teaching records.
• Adheres to healthcare regulations including Medicare and Medicaid guidelines in ordering and billing.

Skills

Customer service

Medical terminology

Healthcare experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Suburban Health at Home in Franklin, IN is seeking a Customer Service Representative to handle inquiries about purchase, delivery, and use of home medical equipment in a hospital-based setting.

You will answer inbound calls from patients, caregivers, and providers; process orders; educate on equipment use; coordinate delivery or fulfillment; and maintain accurate records while adhering to Medicare, Medicaid, ACHC, and payer guidelines.