DME Patient Care & Support Coordinator

Fairview Health Services; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fairview Health Services in Saint Paul, MN is seeking a DME Customer Support Specialist to coordinate durable medical equipment operations and deliver exceptional patient service in a fast-paced setting. You will work with patients, caregivers, and care teams to ensure accurate orders and smooth communications.

Responsibilities include entering orders, verifying insurance, updating records in Brightree and EPIC, and supporting DME showroom coverage across the metro area.

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in a medical setting preferred.
• Familiar with Brightree and EPIC systems.
• Direct patient care or clinical support experience is a plus.

Responsibilities

• Maintain knowledge of all applicable DME equipment, processes, and workflows.
• Complete all order entry functions accurately and efficiently.
• Deliver excellent customer service to patients, caregivers, and team members.
• Produce timely and accurate orders while maintaining high attention to detail.
• Record and update patient charts accurately; communicate changes to all relevant staff.
• Proactively seek solutions to conflicts using available resources and direct communication.
• Enter all pertinent information and documentation into patient records using Brightree.
• Navigate patient medical records in EPIC.
• Arrange interpreter services as needed.
• Complete insurance verification and prior authorization processes.

Skills

Customer service

Communication

Multitasking

Education

Associate’s Degree or Bachelor’s Degree

Tools

Brightree

EPIC

Job description

Fairview Health Services in Saint Paul, MN is seeking a DME Customer Support Specialist to coordinate durable medical equipment operations and deliver exceptional patient service in a fast-paced setting. You will work with patients, caregivers, and care teams to ensure accurate orders and smooth communications.

Responsibilities include entering orders, verifying insurance, updating records in Brightree and EPIC, and supporting DME showroom coverage across the metro area.