DME Customer Support & Education Specialist

Freeman Health System; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employer match retirement

PTO

Disability pay

Wellness program

Learning Center

Job summary

Freeman Health System is seeking a specialist for Health Essentials, focused on home medical equipment and supplies. The role involves educating customers, troubleshooting equipment, and guiding insurance verification and orders to ensure timely delivery of products and services.

Ideal candidates have healthcare experience, strong communication, and knowledge of Medicare/Medicaid payor requirements. This fast-paced position supports both full-time and part-time staff with comprehensive Freeman

Qualifications

• Two years of health care experience required.
• Knowledge of Medicare/Medicaid payor requirements.
• Ability to explain coverage to customers.

Responsibilities

• Educates customers on proper usage of home medical equipment.
• Troubleshoots equipment problems over the phone.
• Verifies information and assists with billing and delivery.
• Keeps current on insurance payor requirements and explains coverage.
• Handles orders and inquiries, processing documentation for billing.

Skills

Customer education

Phone support

Insurance verification

Inventory management

Order processing

Communication skills

Education

Two years healthcare experience

Job description

Freeman Health System is seeking a specialist for Health Essentials, focused on home medical equipment and supplies. The role involves educating customers, troubleshooting equipment, and guiding insurance verification and orders to ensure timely delivery of products and services.

Ideal candidates have healthcare experience, strong communication, and knowledge of Medicare/Medicaid payor requirements. This fast-paced position supports both full-time and part-time staff with comprehensive Freeman