DIY Auto Parts Pro & Customer Solutions Specialist

Advance Auto Parts Inc.; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. is hiring a Retail Parts Pro to support advanced functions in the DIY business and provide expert knowledge of store systems and automotive parts.

The role emphasizes high‑level customer service, part identification, and DIY services like battery installations and testing. The position is full-time and requires working flexible days, including evenings and weekends, with strong knowledge of inventory and POS systems, and ASE certification or readiness.

Qualifications

• Customer-facing role requiring strong product knowledge and service orientation.
• Experience with automotive parts and DIY services is preferred.
• Ability to perform DIY services such as battery installation and wiper installs.

Responsibilities

• Provide GAS2 selling experience for DIY customers and phone inquiries.
• Meet personal/store sales goals and service objectives.
• Manage DIY services like battery installation and testing.
• Maintain high customer service and store appearance standards.
• Perform key holder duties including opening/closing and safety tasks.
• Assist in inventory, stock, and backroom organization.

Skills

GAS2 selling experience

Advanced parts knowledge

Customer service skills

Communication skills

Flexible schedule

Education

ASE Certification (preferred)

Valid driver's license

Tools

Store POS systems

Parts lookup systems

Microsoft Word/Excel

Job description

Advance Auto Parts Inc. is hiring a Retail Parts Pro to support advanced functions in the DIY business and provide expert knowledge of store systems and automotive parts.

The role emphasizes high‑level customer service, part identification, and DIY services like battery installations and testing. The position is full-time and requires working flexible days, including evenings and weekends, with strong knowledge of inventory and POS systems, and ASE certification or readiness.