DIY Auto Parts Pro & Customer Solutions Specialist

Advance Stores Company Inc (500); United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support DIY customers with expert knowledge of store systems, automotive parts, and installation services. The role emphasizes high standards of service, sales performance, and accurate inventory management.

Ideal candidates have 3–5 years in automotive parts with strong communication skills, and may hold ASE certification or a valid driver's license. The position is full-time and requires flexibility across days, evenings, and weekends.

Qualifications

• 3–5 years of automotive parts experience
• ASE certification preferred, but not required
• Valid driver's license required, ASE certification preferred

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

Customer service

Automotive systems knowledge

Parts lookup

Sales experience

Communication

Safety knowledge

Inventory management

POS systems

Diagnostic equipment

English/spanish language (bilingual)

Education

ASE certification

Driver's license

Tools

POS systems

Parts lookup systems

Microsoft Word/Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support DIY customers with expert knowledge of store systems, automotive parts, and installation services. The role emphasizes high standards of service, sales performance, and accurate inventory management.

Ideal candidates have 3–5 years in automotive parts with strong communication skills, and may hold ASE certification or a valid driver's license. The position is full-time and requires flexibility across days, evenings, and weekends.