Technical Support Administrator
Dripping Springs ISD
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Job summary
Dripping Springs ISD is seeking a Technical Support Administrator to lead district-wide technical support, device management, and customer service operations. You will ensure prompt service, follow-through, and reliable technology access for students and staff.
The role emphasizes IT governance, data-driven decisions, and large-scale deployment across ChromeOS, MacOS, Windows, and iOS, with oversight of staff and SLAs. Immediate start and ongoing district collaboration are expected.
Qualifications
- Bachelor's degree preferred, or 6 years successful experience in a technology-related field.
- Related certifications (A+, ACITP, ITIL, HDI, Google Workspace, etc.) preferred
- In-depth understanding of customer service principles and practices.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage large technical projects through all stages of the life cycle.
- Strong understanding of the ITIL framework.
- Expert diagnostic, problem solving, and complex troubleshooting skills.
- Proficient in analyzing operational data and tracking performance metrics.
- Advanced competency in large-scale device deployment and management (ChromeOS, MacOS, Windows, and iOS), server and software systems administration, networking, A/V systems, directory services, endpoint security, and software deployment.
Responsibilities
- Oversee daily functions of the District's Technical Support program, including prioritizing service requests, repairs, upgrades, and maintenance.
- Plan, coordinate, and oversee the deployment, configuration, maintenance, and replacement of district technology equipment, software, and related systems.
- Oversee assigned enterprise applications and technical support systems, including device management, help desk, endpoint protection, and printing solutions.
- Provide technical guidance and assistance in resolving complex or escalated technology issues.
- Use data reporting and integration to measure performance, inform decisions, and improve department efficiency.
- Coordinate technology preparation and technical support for online testing and other district programs.
- Collaborate with district and campus leadership to identify technology needs and recommend appropriate equipment, software, and solutions.
- Evaluate technology products, upgrades, and implementations to support district operations and instructional needs.
- Coordinate with vendors to resolve technical issues and maintain appropriate product support.
- Oversee technology inventory, equipment replacement cycles, and responsible disposal or recycling of district technology assets.
- Develop and maintain technical support procedures, documentation, and communication to ensure service level agreements (SLAs) are consistently met.
- Assist with technology planning, construction projects, and initiatives to improve district technology operations.
- Supervise, evaluate, and support assigned staff, including hiring, training, assigning responsibilities, providing feedback, and addressing performance concerns.
- Establish clear expectations and monitor the effectiveness, responsiveness, and quality of technical support services.
- Promote a culture of customer service, collaboration, accountability, and continuous improvement.
- Identify professional development needs and support staff in maintaining and expanding their technical knowledge and skills.
- Maintain accurate technology inventory, service records, and other required documentation.
- Compile, maintain, and file all physical and computerized reports, records, and other documents as required.
- Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
- Participate in professional development to remain current with emerging technical and professional trends and developments.
- Maintain confidentiality.
Skills
Education
Job description
Dripping Springs ISD DSISD Technology Dept. - Dripping Springs, Texas Open in Google Maps
This job is also posted in Dripping Springs ISD
Starting Date: Immediately
Job Title: Technical Support Administrator
Manage and optimize district-wide technical support, device management, and customer service operations to ensure students and staff receive prompt service, dedicated follow-through, and reliable technology access.
- Bachelor's degree preferred, or 6 years successful experience in a technology-related field
- Related certifications (A+, ACITP, ITIL, HDI, Google Workspace, etc.) preferred
- In-depth understanding of customer service principles and practices
- Excellent organizational, communication, and interpersonal skills
- Ability to manage large technical projects through all stages of the life cycle
- Strong understanding of the ITIL framework
- Expert diagnostic, problem solving, and complex troubleshooting skills
- Proficient in analyzing operational data and tracking performance metrics.
- Advanced competency in large-scale device deployment and management (ChromeOS, MacOS, Windows, and iOS), server and software systems administration, networking, A/V systems, directory services, endpoint security, and software deployment.
- Four years experience in IT user support and operations preferred
- Experience supervising technical staff preferred
- School experience preferred
- 1. Oversee daily functions of the District's Technical Support program, including prioritizing service requests, repairs, upgrades, and maintenance.
- 2. Plan, coordinate, and oversee the deployment, configuration, maintenance, and replacement of district technology equipment, software, and related systems.
- 3. Oversee assigned enterprise applications and technical support systems, including device management, help desk, endpoint protection, and printing solutions.
- 4. Provide technical guidance and assistance in resolving complex or escalated technology issues.
- 5. Use data reporting and integration to measure performance, inform decisions, and improve department efficiency.
- 6. Coordinate technology preparation and technical support for online testing and other district programs.
- 1. Collaborate with district and campus leadership to identify technology needs and recommend appropriate equipment, software, and solutions.
- 2. Evaluate technology products, upgrades, and implementations to support district operations and instructional needs.
- 3. Coordinate with vendors to resolve technical issues and maintain appropriate product support.
- 4. Oversee technology inventory, equipment replacement cycles, and responsible disposal or recycling of district technology assets.
- 5. Develop and maintain technical support procedures, documentation, and communication to ensure service level agreements (SLAs) are consistently met.
- 6. Assist with technology planning, construction projects, and initiatives to improve district technology operations.
- 1. Supervise, evaluate, and support assigned staff, including hiring, training, assigning responsibilities, providing feedback, and addressing performance concerns.
- 2. Establish clear expectations and monitor the effectiveness, responsiveness, and quality of technical support services.
- 3. Promote a culture of customer service, collaboration, accountability, and continuous improvement.
- 4. Identify professional development needs and support staff in maintaining and expanding their technical knowledge and skills.
- 1. Maintain accurate technology inventory, service records, and other required documentation.
- 2. Compile, maintain, and file all physical and computerized reports, records, and other documents as required.
- 3. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
- 1. Participate in professional development to remain current with emerging technical and professional trends and developments.
- 2. Maintain confidentiality.
Oversee and direct the Technical Support group.
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture: Prolonged sitting; occasional kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting: Moderate lifting and carrying (up to 44 pounds)
Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
Job ID: 5987550
Application Deadline: Posted until filled
Posted: Nov 09, 2026 6:00 AM (UTC)
Starting Date: Immediately
Job Title: Technical Support Administrator
Wage/Hour Status: Exempt
Reports to: Director of Technology
Pay Grade: Admin/Prof 4
Dept./School: Technology
Work Calendar: 226 Days
Date Revised: 10/23/2026
PRIMARY PURPOSE Manage and optimize district-wide technical support, device management, and customer service operations to ensure students and staff receive prompt service, dedicated follow-through, and reliable technology access.
Position Type: Full-Time
Salary: $72,221 to $99,734 Per Year
- Citizenship, residency or work visa required
- Greg Hubenak
- Email: tech.director@dsisdtx.us
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