District Tech Services Lead - Training and Warranty Expert

Suzuki Marine USA LLC; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Suzuki is seeking a District Technical Services Manager to improve dealer service quality and customer satisfaction. You will travel extensively to training dealers, provide hands-on technical guidance, and inspect marine products involved in incidents.

Responsibilities include authorizing repairs, reporting findings, and coordinating with the home office. A strong technical background and leadership in a field setting are essential.

Qualifications

• Minimum 5 years’ experience as a technician at a dealership.
• Minimum 3 years’ service management experience at the dealer level.
• High school diploma.
• Strong technical background.
• PC knowledge with database, spreadsheet and word-processing software.
• Excellent communication and organizational skills.
• Ability to work without direct supervision in a virtual environment.

Responsibilities

• Visit Suzuki dealerships to ensure proper service and repairs for Suzuki owners.
• Develop relationships with dealer personnel, especially the dealer owner.
• Analyze dealer service capabilities using Service Surveys and develop improvement plans.
• Provide technical assistance to dealers for diagnostic difficulties in person or by phone.
• Train dealers on diagnostic procedures during visits.
• Inspect Suzuki Marine products involved in alleged defect-related incidents and report findings with photos.
• Authorize warranty and goodwill repairs and assess impact on company and customers.
• Plan and conduct training seminars for dealers in the territory and communicate with home office on technical matters.

Skills

Technical background

Communication

Organization

Education

High school diploma

Marine Technology education

Business Management education

Tools

Database software

Spreadsheet software

Word processing

Job description

Suzuki is seeking a District Technical Services Manager to improve dealer service quality and customer satisfaction. You will travel extensively to training dealers, provide hands-on technical guidance, and inspect marine products involved in incidents.

Responsibilities include authorizing repairs, reporting findings, and coordinating with the home office. A strong technical background and leadership in a field setting are essential.