Senior Marine Field Technician & Training Leader

Confidential; Alpharetta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Medical, Dental, Vision benefits

Paid time off

Job summary

Honda Marine is seeking a skilled field service professional to deliver technical service support, education, and problem resolution to marine dealers, aiming to enhance dealer service efforts and customer satisfaction.

The role involves traveling to dealers, educating personnel, and serving as the liaison between Honda Marine and customers, ensuring timely issue resolution and mutual understanding of policies and procedures.

Qualifications

• College education in business or industrial field preferred, or equivalently experience in a related technical field.
• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience.
• Strong knowledge of marine engines, drive lines, rigging, diagnosis and repair; excellent people skills and the ability to resolve complex issues.

Responsibilities

• Provide customer support for dealers and retail customers.
• Provide field technical product information and training to dealers.
• Handle Techline duties on a scheduled basis.
• Visit new marine dealers to educate on Honda Marine operations.
• Resolve customer relations issues to ensure satisfaction.

Skills

Marine industry knowledge

Engine diagnosis experience

Interpersonal communication

Negotiation skills

Training and mentoring

Education

College education in business or industrial field

Marine technical training

Tools

Microsoft Office

PC/Computer systems

Job description

Honda Marine is seeking a skilled field service professional to deliver technical service support, education, and problem resolution to marine dealers, aiming to enhance dealer service efforts and customer satisfaction.

The role involves traveling to dealers, educating personnel, and serving as the liaison between Honda Marine and customers, ensuring timely issue resolution and mutual understanding of policies and procedures.