DISTRICT OPERATIONS MANAGER

Rharecruiters; Plain City (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Rharecruiters is seeking a District Operations Manager to direct Columbus district operations, including service, installation, and project management. This role partners with the VP of Operations to align district activities with company goals and foster accountability, excellence, and top-tier customer service.

The position reports to the Vice President of Operations, supervises a team of 5, and requires a hands-on leadership style with focus on efficiency, safety, and strong cross-functional

Qualifications

• Minimum three years of supervisory or management experience in service/operations settings.
• Strong leadership, coaching, and development capabilities.
• Excellent organizational and communication skills.

Responsibilities

• Direct district-wide service, installation, project management, and administrative activities.
• Guide leaders to set priorities, allocate resources, and meet performance objectives.
• Review staffing, labor utilization, and productivity to maintain efficiency.
• Collaborate with Sales and district staff to coordinate workloads and commitments.
• Identify and implement process improvements to boost efficiency and service quality.
• Ensure safety, regulatory compliance, and timely documentation for invoicing and reporting.

Skills

Leadership

Supervisory experience

Operations management

Customer service

Strategic planning

Job description

Location: Plain City, Ohio
Employment Type: Full-Time
Reports To: Vice President of Operations

Position Overview

The District Operations Manager is responsible for directing and coordinating the day-to-day activities of the Columbus district, including service, installation, project management, and administrative functions. This leadership role oversees departmental performance, employee development, customer relationships, workplace safety, and financial results.

Working in partnership with the Vice President of Operations, the District Operations Manager establishes priorities, strengthens operational processes, and ensures that district activities align with broader company goals. The successful candidate will be a hands-on leader who promotes accountability, operational excellence, and a consistently high standard of customer service.

Direct Reports: 5

Key Responsibilities

District Operations and Performance

Direct district-wide service, installation, project management, and administrative activities to support efficient workflows and consistent service delivery.

Guide departmental leaders in establishing priorities, coordinating resources, and achieving performance objectives.

Review staffing levels, scheduling practices, labor utilization, and productivity to maintain operational effectiveness.

Work collaboratively with Sales and other district personnel to coordinate workloads, allocate resources, and meet customer commitments.

Evaluate existing procedures and implement improvements that enhance efficiency, service quality, and overall business performance.

Leadership and Employee Development

Establish clear performance standards and ensure managers and employees understand their responsibilities and objectives.

Provide ongoing coaching, constructive feedback, and development opportunities to strengthen individual and team performance.

Collaborate with Human Resources and the Vice President of Operations on recruitment, onboarding, employee training, performance management, and employee relations.

Encourage teamwork, professional growth, and open communication across departments.

Build a workplace culture centered on accountability, respect, continuous improvement, and safe work practices.

Customer Relationships and Financial Management

Oversee service and installation performance to ensure customers receive responsive, dependable, and high-quality support consistent with company service standards.

Manage escalated customer issues, coordinate appropriate resolutions, and maintain productive long-term business relationships.

Monitor district financial and operational indicators, including labor costs, operating expenses, inventory levels, and profitability.

Ensure operational records, service documentation, and supporting information are complete and submitted promptly to facilitate accurate invoicing and reporting.

Identify cost-saving opportunities and implement practical measures to improve resource utilization and financial results.

Safety and Regulatory Compliance

Reinforce adherence to company safety policies, established work procedures, and applicable regulatory requirements.

Ensure employees and subcontractors understand and follow required safety practices while performing their duties.

Coordinate with the Safety and Training Department to address identified risks, arrange necessary training, and support ongoing safety initiatives.

Promote a proactive approach to workplace safety and ensure operational practices remain consistent with company policies and standards.

Communication and Cross-Functional Collaboration

Provide the Vice President of Operations with regular updates on district results, workforce requirements, emerging issues, and improvement initiatives.

Maintain effective working relationships with Sales, Human Resources, Safety and Training, and other internal teams.

Help introduce and reinforce company systems, procedures, and operational initiatives to support consistency across the district.

Undertake other related responsibilities as assigned.

Qualifications and Experience

A minimum of three years of supervisory or management experience is preferred, particularly in service operations, industrial equipment, or a comparable business environment.

Demonstrated ability to lead teams, manage employee performance, and coordinate multiple operational functions.

Strong organizational, customer service, analytical, and problem-solving capabilities.

Working knowledge of labor planning, operational cost control, resource allocation, and business profitability.

Proficiency in Microsoft Office and business management systems; familiarity with Salesforce and Sage is an asset.

Ability to communicate effectively with employees, management, customers, and cross-functional partners.

A practical, solutions-oriented approach to decision-making, process improvement, and day-to-day operational challenges.

Core Competencies

Leadership and Accountability: Provides clear direction, develops talent, and reinforces responsibility for results.

Operational Excellence: Coordinates people, schedules, and resources to achieve consistent performance and service quality.

Financial Awareness: Understands the relationship between productivity, operating costs, and profitability.

Communication and Collaboration: Builds productive relationships and communicates effectively across organizational levels.

Decision-Making and Problem-Solving: Assess challenges, evaluate options, and implement appropriate solutions in a timely manner.

Customer Commitment: Prioritizes service quality, responsiveness, and lasting customer relationships.

Planning and Adaptability: Manages competing priorities effectively while responding to changing business needs.

Integrity and Professionalism: Demonstrates sound judgment, personal accountability, and a commitment to company values and workplace safety.

Work Environment and Physical Requirements

Work is primarily office-based, with routine visits to company facilities, customer premises, and active job sites.

Occasional travel to other company locations may be necessary.

Flexibility in working hours may be required to address operational demands.

Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Compensation and Benefits

The company offers a competitive compensation package based on relevant experience and qualifications, along with benefits that may include:

Medical, dental, and vision coverage

Life and disability insurance

401(k) retirement savings plan

Paid time off and paid holidays

Professional development and training opportunities

Benefit availability and eligibility are governed by applicable plan terms and company policies.