District Operations Lead: Drive Service Excellence

Compass Group, North America; Carrollton (TX); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

including Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Job summary

The District Operations Manager at Compass Group, North America, leads operational excellence across Canteen’s Refreshment Services. You will partner with District Managers, supervise route drivers and field teams, and drive improvements in service levels, efficiency, and cost control.

You’ll analyze daily to monthly performance data, forecast demand, manage inventories, and support recruiting, onboarding, and development of a high-performing team.

Qualifications

• Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
• Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
• Previous leadership or supervisory experience strongly preferred.
• Strong analytical skills to interpret operational and financial data.
• Experience using performance metrics to drive business results.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Ability to lead teams, manage multiple priorities, and adapt to changing business needs.

Responsibilities

• Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
• Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
• Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
• Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
• Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
• Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
• Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
• Support district forecasting, inventory management, and labor optimization initiatives.
• Provide coaching, training, and direction to route drivers and field associates.
• Reinforce company standards related to safety, customer service, product quality, and operational execution.
• Support recruiting, onboarding, and development efforts to build a high-performing team.
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure consistent delivery of exceptional customer service across all accounts.
• Address customer concerns and operational escalations promptly and professionally.
• Partner with sales and operations teams to support customer retention and growth initiatives.
• Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
• Support special projects, operational initiatives, and business improvement efforts.
• Assist with route coverage when necessary to ensure uninterrupted service to customers.
• Maintain compliance with all company policies, safety standards, and regulatory requirements.

Skills

Leadership

Analytics

Communication

Problem solving

Time management

MS Office

Education

Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field

Tools

Excel

Outlook

Word

PowerPoint

Job description

The District Operations Manager at Compass Group, North America, leads operational excellence across Canteen’s Refreshment Services. You will partner with District Managers, supervise route drivers and field teams, and drive improvements in service levels, efficiency, and cost control.

You’ll analyze daily to monthly performance data, forecast demand, manage inventories, and support recruiting, onboarding, and development of a high-performing team.