District Operations Manager- Wood Dale, IL

Canteen North America; Wood Dale (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Paid time off

Dental & Vision Insurance

Life Insurance

Commuter Benefits

Job summary

Canteen North America is seeking a District Operations Manager to drive operational excellence within the Refreshment Services business. You will partner with District Managers and field teams to enhance efficiency, ensure data accuracy, and support strategic initiatives.

This role focuses on administrative operations, systems management, reporting, and coaching route drivers and associates to deliver high-quality service and cost-effective growth across the district.

Qualifications

• Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
• Previous leadership or supervisory experience strongly preferred.
• Strong analytical skills with the ability to interpret operational and financial data.
• Experience using performance metrics to drive business results.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
• Act as the primary operational resource for route drivers and field teams, resolving day‑to‑day issues and removing barriers to execution.
• Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
• Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
• Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
• Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
• Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
• Support district forecasting, inventory management, and labor optimization initiatives.
• Provide coaching, training, and direction to route drivers and field associates.
• Reinforce company standards related to safety, customer service, product quality, and operational execution.
• Support recruiting, onboarding, and development efforts to build a high‑performing team.
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure consistent delivery of exceptional customer service across all accounts.
• Address customer concerns and operational escalations promptly and professionally.
• Partner with sales and operations teams to support customer retention and growth initiatives.
• Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
• Support special projects, operational initiatives, and business improvement efforts.
• Assist with route coverage when necessary to ensure uninterrupted service to customers.
• Maintain compliance with all company policies, safety standards, and regulatory requirements.

Skills

Strong analytical skills

Excellent communication

Leadership

Problem-solving

MS Office proficiency

Education

Associate's or Bachelor's degree in Business/Operations/Supply Chain

Tools

MS Office Suite (Excel, Outlook, Word, PowerPoint)

Job description

Compensation and Benefits

• Pay Range: $80,000.00 - $85,000.00 with Company Car.
• Internal Employee Referral Bonus Available.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity Insurance, Legal Services, Choice Auto & Home Program)
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
• Paid and unpaid time off benefits per applicable laws.
• Paid time off benefits for Washington State, Maryland, or Remote positions (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf).

Job Summary

The District Operations Manager supports district leadership in driving operational excellence across Canteen's Refreshment Services business. This role serves as a key operational partner responsible for administrative operations, systems management, reporting, process improvement, and business support functions. The District Operations Manager collaborates with District Managers and cross-functional teams to improve operational efficiency, ensure data accuracy, support strategic initiatives, and drive execution of district objectives.

Operations Leadership

• Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
• Act as the primary operational resource for route drivers and field teams, resolving day‑to‑day issues and removing barriers to execution.
• Ensure successful route completion through proactive monitoring, issue resolution, and operational follow‑up.
• Partner with District Managers to maintain service levels, productivity standards, and operational compliance.

Performance & Analytics

• Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
• Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
• Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
• Support district forecasting, inventory management, and labor optimization initiatives.

Team Development & Engagement

• Provide coaching, training, and direction to route drivers and field associates.
• Reinforce company standards related to safety, customer service, product quality, and operational execution.
• Support recruiting, onboarding, and development efforts to build a high‑performing team.
• Foster a culture of accountability, engagement, and continuous improvement.

Customer & Service Excellence

• Ensure consistent delivery of exceptional customer service across all accounts.
• Address customer concerns and operational escalations promptly and professionally.
• Partner with sales and operations teams to support customer retention and growth initiatives.

Operational Support

• Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
• Support special projects, operational initiatives, and business improvement efforts.
• Assist with route coverage when necessary to ensure uninterrupted service to customers.
• Maintain compliance with all company policies, safety standards, and regulatory requirements.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field.
• Three or more years of experience in operations, logistics, route‑based distribution, retail, foodservice, or refreshment services.
• Previous leadership or supervisory experience strongly preferred.
• Strong analytical skills with the ability to interpret operational and financial data.
• Experience using performance metrics to drive business results.
• Excellent communication, presentation, and relationship‑building skills.
• Demonstrated problem‑solving and decision‑making abilities in a fast‑paced environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Ability to lead teams, manage multiple priorities, and adapt to changing business needs.

Equal Opportunity Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Eligibility and Accommodation

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Background Screening

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/.