District Manager, Residential Concierge Services

Compass Concierge Services; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid Sick Time

Paid Time Off

Health Insurance

Life Insurance

Employee Assistance Program

Commuter Benefit Program

Referral Bonuses

Professional growth

Job summary

Compass Concierge is seeking a District Manager to oversee performance, staffing, training, and client satisfaction for multiple properties across the Washington, DC Metro Area. You will serve as the primary liaison between Compass leadership, property management clients, and onsite concierge teams, maintaining a strong field presence and driving service quality.

The role requires 4+ years in hospitality or customer service leadership, with experience managing concierge staff and multiple

Qualifications

• 4+ years of leadership in hospitality or customer service.
• Experience managing concierge, front desk, or residential-service staff.
• Ability to lead multiple properties or distributed teams.
• Strong client-management and communication skills.
• Excellent organization, time management, and attention to detail.

Responsibilities

• Build strong client relationships through proactive communication and regular check-ins.
• Oversee concierge staff, Scheduling Coordinators, and other operational personnel.
• Set performance expectations and provide timely feedback; hold staff to standards.
• Conduct weekly and monthly meetings with teams; perform evaluations.
• Coordinate onsite training, retraining, and real-time service observations.
• Maintain training records and ensure property-specific instruction.
• Oversee staffing coverage and coordinate with scheduling to prevent gaps.
• Provide leadership updates on staffing, client feedback, and operations.

Skills

Leadership

Hospitality

Customer Service

Property Operations

Staff Management

Client Management

Communication

Time Management

Attention to Detail

Scheduling

Tools

Paycom

JotForm

Microsoft Outlook

Excel

Word

Zoom

Job description

The RoleAt Compass Concierge, exceptional service begins with strong, visible leadership. As a District Manager, you will oversee the performance, staffing, training, and client satisfaction of multiple residential properties throughout the Washington, DC Metro Area.You will serve as the primary connection between Compass leadership, property management clients, and onsite concierge teams. This is a highly engaged, field-based leadership role for someone who builds strong relationships, addresses challenges before they escalate, and takes full ownership of service quality across their assigned portfolio.The ideal candidate is an experienced hospitality or customer-service leader who can balance client expectations, employee development, staffing needs, and daily operational priorities. Success requires excellent judgment, proactive communication, strong follow-through, and a willingness to maintain a consistent presence at assigned properties.Why Join Compass Concierge?Compass Concierge proudly serves thousands of residents throughout the Washington, DC Metro Area. Rooted in service and united by our purpose, we work to create welcoming, professionally managed communities where residents feel cared for and clients feel supported.As a District Manager, you will have the opportunity to shape service delivery across multiple properties, develop frontline teams, strengthen client partnerships, and directly influence the performance and growth of the organization.What You’ll DoServe as the primary point of contact for property management clients across an assigned portfolioBuild strong client relationships through proactive communication, regular check-ins, property visits, and timely resolution of concernsMaintain a consistent field presence and develop a thorough understanding of each property’s operations, expectations, and service needsOversee concierge staff, Scheduling Coordinators, the Quality Service Coordinator, and other assigned operational or training personnelSet clear performance expectations, provide timely feedback, and hold employees accountable for company and client standardsConduct weekly meetings with direct reports and monthly meetings with onsite concierge teamsComplete 30-, 60-, and 90-day evaluations, annual performance reviews, and other formal or informal employee assessmentsConduct onsite training, retraining, and real-time observation of concierge service deliveryMaintain accurate training records and ensure employees receive consistent, property-specific instructionOversee staffing coverage and work closely with scheduling personnel to prevent service gaps across assigned propertiesReview time-off activity, identify attendance or coverage patterns, and support fair and consistent staffing decisionsProvide leadership with clear updates regarding staffing, employee performance, client feedback, training activity, and operational concernsIdentify risks and service issues early, recommend practical solutions, and follow through until concerns are resolvedMaintain a structured weekly plan for property visits, training, client meetings, and operational prioritiesPartner with Human Resources and senior leadership on employee relations, performance management, and workplace concernsStep in to support front desk coverage when necessary while maintaining overall leadership responsibilitiesRepresent Compass Concierge with professionalism, urgency, accountability, and sound judgmentWhat You BringAt least four years of leadership experience in hospitality, customer service, property operations, or a related service-focused environmentExperience managing concierge, front desk, hospitality, residential, hotel, or commercial-service employees strongly preferredExperience overseeing multiple properties, locations, departments, or distributed teamsA demonstrated ability to lead employees, address performance concerns directly, and follow through on expectationsStrong client-management skills and the ability to build trust, manage expectations, and resolve concerns professionallyExcellent verbal and written communication skillsExceptional organization, time management, and attention to detailThe ability to manage competing priorities, deadlines, client needs, and staffing challenges in a fast-paced environmentA proactive approach to identifying problems, creating action plans, and preventing avoidable service disruptionsStrong judgment and the ability to make timely, practical decisions with limited supervisionComfort maintaining a highly visible field presence with employees and clientsProficiency with Microsoft Outlook, Word, Excel, Zoom, and digital scheduling or workforce-management systemsExperience with Paycom, JotForm, or similar platforms is preferredA polished and professional appearance and communication styleReliable transportation and the ability to travel regularly between properties throughout the Washington, DC Metro AreaFlexibility to respond to operational needs during evenings, weekends, holidays, or emergencies when necessarySchedule and Work EnvironmentThis is a full-time, salaried position requiring at least 40 hours per week. Although some administrative responsibilities may be completed remotely, the District Manager is expected to spend the majority of their working time visiting and supporting assigned properties throughout the Washington, DC Metro Area.The position requires schedule flexibility based on client needs, staffing concerns, meetings, emergencies, and other operational priorities.The PerksCompetitive salaryAccrued Paid Sick TimeAccrued Paid Time OffHealth InsuranceTerm Life InsuranceCompass Care Employee Assistance ProgramEmployee Discount ProgramReferral Bonus OpportunitiesCommuter Benefit ProgramProfessional growth opportunities within the organizationAdditional compensation, bonuses, or merit increases may be available based on performanceAbout UsCompass Concierge is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.