On-Call Residential Concierge | Flexible Shifts | DC, VA & MD

COMPASS CONCIERGE SERVICES; Washington (District of Columbia); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Flexible shifts

On-call role

Job summary

COMPASS CONCIERGE SERVICES is seeking On-Call Residential Concierge staff across DC, VA, and MD. You will cover shifts at multiple Compass properties, greet residents, manage access and packages, and respond to requests with Compass-level service.

The role requires reliability and the ability to adapt to different environments. Available shifts are 7:00 AM-3:00 PM, 3:00 PM-11:00 PM, and 11:00 PM-7:00 AM, with pay at $19-20 per hour and an on-call employment type.

Qualifications

• Strong customer-service and communication skills.
• Dependable attendance and punctuality.
• Ability to adapt quickly to different properties and procedures.
• Professional judgment and comfort working independently.
• Strong written communication and attention to detail.

Responsibilities

• Greet and assist residents, guests, vendors, and prospective residents
• Manage visitor access, packages, deliveries, and resident requests
• Learn and follow property-specific procedures and expectations
• Communicate professionally with residents, property management, and Compass leadership
• Maintain accurate shift notes, incident documentation, and building records
• Monitor lobby activity and maintain a professional front-desk environment
• Respond appropriately to resident concerns, unexpected situations, and emergencies
• Adapt quickly when working at different Compass properties

Skills

Customer service

Punctuality

Adaptability

Independent work

Professional communication

Attention to detail

Tools

Property-management systems

Job description

Job Details: Job Location: DMV - DC, Salary Range: $19.00 - $20.00 Hourly, Please Review the Schedule Before Applying

This opening is specifically for on-call Residential Concierges who can provide reliable, ongoing availability to help cover staffing needs across Compass properties in DC, Virginia, and Maryland.

On-call employees are scheduled based on the weekly availability they submit and are not guaranteed a set number of hours or a permanent weekly schedule. Compass requires on-call employees to keep their availability current and generally work or make themselves available for at least 2-3 shifts per week and two weekends a month.

Available Shifts: 7:00 AM-3:00 PM, 3:00 PM-11:00 PM, and 11:00 PM-7:00 AM. Employment Type: On-Call. Location: Various sites across DC, VA, and MD. Pay: $19-20 per hour.

This position is best suited for someone looking for flexible or supplemental work who can maintain dependable weekly availability.

The Role

At Compass Concierge, we don’t just staff a desk. We create an experience.

As an On-Call Residential Concierge, you provide coverage when Compass properties have open shifts or additional staffing needs. Because you may work at different residential communities, you must be adaptable, comfortable learning new environments, and able to provide consistent Compass-level service wherever you are assigned.

This is not casual or last-minute gig work. Once you request or accept a shift and are confirmed to work, you are expected to report on time and fulfill that commitment.

What You’ll Do

• Greet and assist residents, guests, vendors, and prospective residents
• Manage visitor access, packages, deliveries, and resident requests
• Learn and follow property-specific procedures and expectations
• Communicate professionally with residents, property management, and Compass leadership
• Maintain accurate shift notes, incident documentation, and building records
• Monitor lobby activity and maintain a professional front-desk environment
• Respond appropriately to resident concerns, unexpected situations, and emergencies
• Adapt quickly when working at different Compass properties

What We’re Looking For

• Strong customer-service and communication skills
• Dependable attendance and punctuality
• The ability to adapt quickly to different properties and procedures
• Professional judgment and comfort working independently
• Strong written communication and attention to detail
• Calm and professional handling of difficult situations
• Comfort learning technology and property-management systems
• Professional appearance and workplace conduct
• A reliable transportation or commuting plan for the areas you identify as available
• Ongoing availability for at least 2-3 shifts per week and every other weekend

Previous residential Concierge experience is a plus, but not required. We welcome candidates from hospitality, hotels, property management, luxury retail, corporate reception, private clubs, senior living, and other high-touch customer-service environments.

How On-Call Scheduling Works

On-call employees are required to update their availability each week in Compass's payroll and scheduling system. Available hours are based on staffing needs and are not guaranteed. Employees are paid for the hours they actually work and train.

When you accept an approved shift, Compass and the employee you may be relieving are counting on you to report as scheduled. Consistent communication and reliability are essential to remaining active on the on-call team.

The Right Fit

You may be a strong fit if you:

• Want flexible or supplemental work
• Can provide meaningful weekly availability
• Enjoy variety and working in different residential communities
• Learn new procedures quickly
• Are dependable once you commit to a shift
• Work well independently
• Want to gain experience across multiple properties
• Are interested in being considered for permanent Compass opportunities as they become available

Equal Employment Opportunity

Compass Concierge Services, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.