District Manager: Lead Teams, Drive Operations & Growth

Publicstorage; California; On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Stock options

Healthcare

401(k) match

Paid time off

Promotional opportunities

Job summary

Public Storage is seeking a results-driven District Manager to lead and develop an engaged team of front-line employees across multiple properties. You will recruit, coach, and retain staff, drive sales and service excellence, and manage operations, audits, and payroll budgets with a focus on safety and standards.

You will utilize analytics to identify trends, implement growth strategies, and travel as needed to support markets.

Qualifications

• Relocation: future relocation ability is very important for growth.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Responsibilities

• Managing physical assets, conducting property audits, vendor management, and overseeing delinquent tenant processes, including auctions.
• Managing, coaching, training, and mentoring employee's to ensure performance meets business needs across a district made up of an average of 14 properties.
• Utilizing their personal vehicles to visit multiple properties within the district.
• Delivering outstanding customer service by promptly resolving escalated customer issues, addressing unit break-ins and handling other concerns in a professional manner.
• Driving business growth by leveraging analytics, technological advances, and customer feedback (both direct and via social media) to capitalize on opportunities within the district.
• Accessing customer accounts, which may include confidential and sensitive personal information, to resolve escalating issues, respond to break-ins and address delinquent accounts.
• Subject to staffing availability, District Managers may be required to work at properties and perform some or all of the responsibilities typically assigned to a Property Manager, as outlined below: Property managers may be required to drive to multiple properties and perform bank cash deposits.
• Property Managers will accept, enter, and accurately document all customer paym

Skills

Leadership

Communication

Time management

Sales

Customer service

MS Office

Relocation

Analytical thinking

Education

Bachelor's Degree preferred

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Public Storage is seeking a results-driven District Manager to lead and develop an engaged team of front-line employees across multiple properties. You will recruit, coach, and retain staff, drive sales and service excellence, and manage operations, audits, and payroll budgets with a focus on safety and standards.

You will utilize analytics to identify trends, implement growth strategies, and travel as needed to support markets.