District Manager - Hiawatha East 2027

Outdoor Recreation Hospitality; Saint Ignace (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Outdoor Recreation Hospitality LLC is seeking a District Manager for the Munising District of Hiawatha National Forest in Michigan. The role leads operations for a cluster of campgrounds, supervises hosts and maintenance staff, and ensures safety, guest service, and compliance with permits.

The District Manager reports to the General Manager in the Operations department and is responsible for training, scheduling, facility maintenance, records, and fee administration.

Qualifications

• Strong customer service skills and public contact.
• Excellent verbal and written communications.
• Flexible, adaptable and resilient.
• Management experience a plus; open to feedback and continuous learning.
• Willingness to work a flexible, full-time schedule including evenings, weekends, holidays.
• Capable of light manual tasks and lifting 20+ lbs.
• Ability to work with minimal supervision and follow instructions accurately.

Responsibilities

• Oversees general operations within an assigned area, ensuring compliance with permits and standards.
• Trains hosts and maintenance personnel and fosters productive relationships.
• Conducts safety briefings and onboarding for new hires.
• Maintains relationships with staff, government representatives, and visitors.
• Handles complaints professionally and resolves issues promptly.
• Troubleshoots operational issues and suggests improvements.
• Performs maintenance tasks and assists with fee collection and recordkeeping.
• Manages deposits, revenues, and reporting as directed.

Skills

Customer service

Communication skills

Flexibility

Leadership experience

Job description

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- Working at Hiawatha National Forest's Munising District offers the chance to explore and help preserve the stunning landscapes of Michigan’s Upper Peninsula, including the iconic Pictured Rocks National Lakeshore. Join our 2027 team and obtain an exciting role for outdoor enthusiasts, providing an opportunity to support tourism and conservation efforts in one of the Great Lakes' most beautiful regions.

Interested? Let’s Talk!

We encourage applicants to reach out for more details about each campground’s unique offerings. Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title:District Manager

Reports To:General Manager

Department:Operations
Summary: The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s).

RESPONSIBILITES:

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including regular evenings, weekends, holidays, and other hours as operational needs require.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.