District Manager at Hiawatha West

Outdoor Recreation Hospitality; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Job summary

A prominent outdoor tourism operator in the United States is seeking a Site Manager to oversee operations in a recreation area. This role involves training staff, handling visitor relations, and maintaining facilities. Ideal candidates should have strong customer service skills and be able to work a flexible schedule. Join our team to contribute to an exciting outdoor experience in Michigan's Upper Peninsula.

Qualifications

• Enjoys working in an environment of extensive public contact.
• Prior personnel management experience is a plus.
• Willingness to work a flexible schedule.
• Prior personnel management experience is a plus; open to feedback and learning.

Responsibilities

• Oversees the general operations within assigned areas.
• Supervises and trains hosts and maintenance personnel.
• Handles visitor complaints in a professional manner.
• Maintains good relationships with staff, governmental agencies, and visitors.
• Addresses visitor concerns and resolves violations courteously and efficiently.
• Troubleshoots on-site issues and supports incident response.
• Suggests improvements to streamline operations and efficiency.
• Performs manual labor and may supervise maintenance tasks; assists with routine duties.
• Participates in fee collection, facility maintenance, and water/utility testing as needed.
• Maintains deposits and revenue records; submits reports to Operations Manager.
• Manages time cards and staff summaries for Operations Manager.
• Reports unsafe conditions and enforces company standards.

Skills

Strong customer service skills

Strong verbal and written communication skills

Adaptability

Conflict resolution

Basic manual labor abilities

Judgement

Administrative tasks

Conflict resolution

Independent work

Job description

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- Working at Hiawatha National Forest's Munising District offers the chance to explore and help preserve the stunning landscapes of Michigan’s Upper Peninsula, including the iconic Pictured Rocks National Lakeshore. Join our 2025 team and obtain an exciting role for outdoor enthusiasts, providing an opportunity to support tourism and conservation efforts in one of the Great Lakes' most beautiful regions.

SUMMARY

The Site Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Site Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s). Site Managers may be classified as a I or II, depending on the size and complexity of their assigned area.

RESPONSIBILITIES

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

REQUIREMENTS

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability toconsistently move about the facility and occasionally lift20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings and weekends

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.