Outdoor Recreation District Manager

ExplorUS; Sault Ste. Marie (MI); On-site; USD 52,000 - 90,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- is seeking a District Manager to oversee operations across a designated recreation area in Michigan's Upper Peninsula. The role includes training, scheduling, maintenance, and guest-services to ensure safe, high-quality visitor experiences.

You will lead staff, coordinate with partners, manage revenue records, and implement programs to preserve park resources while adapting to seasonal workloads.

Qualifications

• Strong customer service skills.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus.
• Willingness and ability to work a flexible, full-time schedule, including evenings, weekends, holidays.

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

Skills

Customer service

Verbal & written comms

Flexible & resilient

Supervisory experience

Evenings/weekends/holidays work

Job description

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- is seeking a District Manager to oversee operations across a designated recreation area in Michigan's Upper Peninsula. The role includes training, scheduling, maintenance, and guest-services to ensure safe, high-quality visitor experiences.

You will lead staff, coordinate with partners, manage revenue records, and implement programs to preserve park resources while adapting to seasonal workloads.