District Manager at Hiawatha West

ExplorUS; Rapid River (MI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Job summary

An outdoor company is looking for a Site Manager responsible for overseeing operations at a recreation area in Michigan's Upper Peninsula. The role includes supervision of maintenance personnel, training hosts, and ensuring compliance with standards. Candidates must have strong customer service and communication skills. The position requires flexibility, the ability to handle conflicts, and basic manual labor abilities. Eligible employees are offered health benefits. This is an exciting opportunity for outdoor enthusiasts to contribute to tourism and conservation efforts.

Qualifications

• Strong customer service skills; enjoys working with the public.
• Excellent verbal and written communication abilities.
• Ability to make decisions under minimal supervision.

Responsibilities

• Oversees the general operations within an assigned area.
• Trains hosts and maintenance personnel according to established procedures.
• Handles visitor complaints and seeks to resolve issues effectively.

Skills

Customer service skills

Verbal communication

Written communication

Flexibility

Decision-making

Physical ability

Recordkeeping

Conflict resolution

Supervision

Learning on the job

Tools

Computer skills

Job description

Overview

Department: Operations
Title: Site Manager
Reports To: General Manager
Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising

Working at Hiawatha National Forest's Munising District offers the chance to explore and help preserve the landscapes of Michigan’s Upper Peninsula, including Pictured Rocks National Lakeshore. Join our 2026 team for an outdoor enthusiast role supporting tourism and conservation efforts in this region.

Summary

The Site Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Site Manager reports directly to an Operations/General Manager and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s). Site Managers may be classified as I or II, depending on the size and complexity of their assigned area.

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

Requirements

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+ lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings and weekends.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.