District Manager - Fall Lake 2027

Outdoor Recreation Hospitality; Ely (MN); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- in Minnesota seeks a District Manager to lead the Kawishiwi District within the Boundary Waters region. The role oversees campground operations, training, safety, and guest services to ensure quality visitor experiences.

You will report to the General Manager and drive daily operations, maintenance, and revenue processes while supervising hosts and maintenance staff.

Formación

• Strong customer service skills in a public-facing environment.
• Excellent verbal and written communication abilities.
• Flexible, adaptable, and resilient under changing conditions.
• Prior personnel management experience is a plus; open to feedback and learning.

Responsabilidades

• Oversees general operations within an assigned area and ensures compliance with standards.
• Supervises and trains hosts and maintenance personnel.
• Leads safety tailgate meetings and new hire orientation.
• Maintains relationships with staff, government representatives, and visitors.
• Handles visitor complaints professionally and resolves issues quickly.
• Performs/manual labor tasks and may assist with maintenance duties.
• Assists in fee collection, facility maintenance, and water/utility testing as needed.
• Maintains records of deposits and revenues; submits reports as directed.
• Receives time cards and submits summaries to Operations Manager.
• Identifies unsafe conditions and enforces company standards.
• Fills in for hosts during breaks and vacations.
• Keeps vehicles and equipment clean and in good order.

Conocimientos

Customer service

Verbal communication

Written communication

Flexibility

Team management

Herramientas

MS Office

Recordkeeping

Money handling

Descripción del empleo

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- Working for the Superior National Forest in the Kawishiwi District offers the opportunity to immerse yourself in the stunning wilderness of Minnesota’s Boundary Waters Canoe Area Wilderness. Outdoor enthusiasts will enjoy working with our 2027 team which provides a chance to help preserve and share the beauty of one of the country’s most cherished natural areas.

Title:

District Manager

Reports To:

General Manager

Department:

Operations

Summary:

The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s).

RESPONSIBILITES:

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including regular evenings, weekends, holidays, and other hours as operational needs require.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.