District Manager - Fall Lake 2027

ExplorUS; Ely (MN); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- in Minnesota seeks a District Manager to oversee a selected recreation area or cluster within a larger complex. The role reports to the General Manager in the Operations department, handling training, scheduling, and site operations including maintenance and facility care.

The District Manager will lead hosts and maintenance staff, conduct training, manage visitor relations, handle revenue records, and ensure safety and compliance

Formación

• Strong customer service skills with ability to handle public contact.
• Excellent verbal and written communication.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; able to accept feedback.
• Willing to work a flexible, full-time schedule including nights, weekends, and holidays.
• Good judgement and common sense.
• Administrative abilities and basic computer skills.
• Ability to handle conflicts effectively.
• Ability to learn quickly and follow instructions with minimal supervision.

Responsabilidades

• Oversees general operations within an assigned area and ensures compliance with standards.
• Supervises and trains hosts and maintenance personnel.
• Conducts training workshops and new hire orientation.
• Maintains relationships with employees, government reps, and visitors.
• Handles visitor complaints and resolves issues professionally.
• Troubleshoots and responds to incidents in the area.
• Suggests improvements to streamline operations.
• Performs manual labor and supervises construction/maintenance tasks.
• Participates in fee collection and facility/grounds tasks.
• Maintains records of deposits and revenues and submits reports.
• Collects time cards and submits summaries to Operations Manager.
• Reports unsafe conditions and enforces standards.
• Fills in for hosts during breaks.
• Maintains cleanliness of vehicles and equipment.
• Performs other related duties as assigned.

Conocimientos

Customer service oriented

Verbal and written communication

Flexible and resilient

People management experience

Flexible schedule willingness

Judgement and decision making

Administrative abilities and computer

Conflict resolution

Self-motivated learner

Descripción del empleo

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- Working for the Superior National Forest in the Kawishiwi District offers the opportunity to immerse yourself in the stunning wilderness of Minnesota’s Boundary Waters Canoe Area Wilderness. Outdoor enthusiasts will enjoy working with our 2027 team which provides a chance to help preserve and share the beauty of one of the country’s most cherished natural areas.

Title

District Manager

Reports To

General Manager

Department

Operations

Summary

The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s).

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

Requirements

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including regular evenings, weekends, holidays, and other hours as operational needs require.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.