District Installations Leader - Customer Experience & Ops

Home Depot; Shrewsbury (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Home Depot in the United States seeks a District Installation Manager (DIM) to lead a team of associates and drive the install customer experience across the job lifecycle, from pre-install to post-sale. The role emphasizes inspections, job movement, concessions, and service/warranty programs, with focus on timely communication and issue resolution.

Travel 5%–20% and a strong emphasis on leadership, process improvement, and cross-functional collaboration to achieve cycle time, satisfaction,

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor's degree or equivalent in related field.
• 10+ years of work experience.
• Construction/home improvement industry experience.
• Experience managing residential install projects.

Responsibilities

• Drive customer experience through installation standards and responsive customer care.
• Lead field install team: hiring, goals, performance management, training.
• Utilize data and systems to meet cycle time, satisfaction, reorder, and margin targets.

Skills

Action Oriented

Directs Work

Manages Ambiguity

Builds Effective Teams

Collaborates

Communicates Effectively

Customer Focus

Time Management

Negotiating Skills

Education

Bachelor's degree

Job description

The Home Depot in the United States seeks a District Installation Manager (DIM) to lead a team of associates and drive the install customer experience across the job lifecycle, from pre-install to post-sale. The role emphasizes inspections, job movement, concessions, and service/warranty programs, with focus on timely communication and issue resolution.

Travel 5%–20% and a strong emphasis on leadership, process improvement, and cross-functional collaboration to achieve cycle time, satisfaction,