District Field Technician (Columbus, OH)

Backyard Discovery; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Backyard Discovery is looking for a District Field Technician in Columbus, Ohio. This role involves completing installations, supporting field teams, and ensuring high quality in outdoor product assemblies. Ideal candidates will have hands-on experience in assembling products like playsets and gazebos, strong troubleshooting skills, and the ability to mentor technicians.

Join us to impact customer experience and support field operations with a focus on professionalism and quality.

Qualifications

• Experience mentoring or training technicians preferred.
• Excellent communication skills are essential.
• Ability to handle escalated situations professionally.

Responsibilities

• Complete installations per week to support field capacity.
• Serve as a resource for independent technicians.
• Conduct on-site visits for complex installation work.

Skills

Hands-on experience assembling outdoor residential products

Strong mechanical aptitude

Customer-facing skills

Problem-solving ability

Job description

Overview

Backyard Discovery | Field-Based Role - THIS POSITION WILL COVER THE COLUMBUS OHIO AREA

Backyard Discovery is looking for a District Field Technician to serve as a field-level product expert, problem solver, and quality ambassador within an assigned district. This role is ideal for someone with hands-on experience assembling outdoor residential products who enjoys solving customer issues, supporting field teams, and ensuring high-quality installations.

What You’ll Do

• Complete approximately 3–5 installations per week to support field capacity, quality assurance, and complex or high-profile jobs.
• Serve as a field resource for independent technicians when questions arise about product complexity, site conditions, or installation challenges.
• Act as the primary escalation contact for complex or high-priority customer issues within your district.
• Conduct on-site visits to assess, correct, or complete installation work when needed.
• Support onboarding for newly onboarded 1099 assembly technicians by demonstrating proper assembly techniques, safety practices, documentation standards, and customer interaction expectations.
• Help identify recurring product, installation, or service issues and communicate trends to leadership.
• Partner with Operations, Customer Service, and contractors to ensure timely and professional issue resolution.

Requirements

The Ideal Candidate Has

• Hands-on experience assembling outdoor residential products such as playsets, gazebos, pergolas, greenhouses, outdoor kitchens, or similar products.
• Strong mechanical aptitude and problem-solving ability.
• Experience mentoring, coaching, or training technicians preferred.
• Excellent communication and customer-facing skills.
• The ability to stay calm, professional, and solution-focused in escalated situations.
• Strong documentation habits and attention to detail.
• Comfort traveling throughout an assigned district.

Physical Requirements

This is a field-based, hands-on role. Candidates must be comfortable:

• Working outdoors in varied weather conditions.
• Using hand tools and power tools regularly.
• Lifting and moving components up to 75 lbs.
• Traveling throughout the assigned district for installations, onboarding, and customer issue resolution.

Summary

Why Join Backyard Discovery?

At Backyard Discovery, our products help families create lasting memories in their own backyards. This role offers the opportunity to directly impact customer experience, installation quality, and field team success while working with products that bring families together.

Interested? Apply today and help us deliver a best-in-class field experience for our customers.