Assistant Territory Manager

Backyard Products; Vancouver (WA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Backyard Products is seeking a hands-on Installation Manager to oversee regional field operations, contractor performance, and project coordination. The role involves recruiting and coordinating 1099 installers, coaching teams for high customer satisfaction, and coordinating with warehouse staff for efficient order prep and staging.

The position requires strong customer service, MS Office skills, and the ability to work in a hands-on, team-oriented environment.

Qualifications

• Customer service excellence is essential for coordinating with installers and customers.
• Proficiency with MS Word, Excel and Outlook to manage schedules, reports and communications.

Responsibilities

• Recruit contractors and assemblers and coordinate with 1099 installers.
• Ensure projects are assigned and completed in a timely manner.
• Coach installers to improve customer satisfaction results.
• Communicate proactively and resolve escalated repairs or service calls.
• Manage warehouse personnel for order prep and staging.
• Occasionally visit vendor sites representing the brand.
• Participate in inventory control procedures and purchases.

Skills

Exceptional Customer service

MS Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A national manufacturer and installer of residential outdoor wood structures — including sheds, gazebos, and play systems — is seeking a hands‑on Installation Manager to oversee regional field operations, contractor performance, and project coordination.

Key Responsibilities

• Recruit contractors and assemblers


• Coordinate with our 1099 installers to ensure projects are assigned and completed in a timely manner


• Coach installers to drive top Customer Satisfaction results


• Proactive communication and timely resolution for escalated repairs or service calls


• Manage warehouse personnel for efficient order preparation and staging


• Conduct occasional vendor site visits to represent the brand


• Assist in inventory control procedures such as purchasing, warehouse safety, and inventory adjustments


• Fosters a goal-motivated environment, strive for continuous improvement, and strong teamwork

Required Skills

• Exceptional Customer service


• Proficient skills in Microsoft Word, Excel, and Outlook

Preferred Requirements

• 4+ years of installation / relevant construction building materials experience.


• Competitive total compensation package including health benefits, 401k, vacation time and personal time.


• Background check and drug screen required


• Reports to a location manager

Work Environment

Operates in a professional office environment as well as within a manufacturing environment subject to inside environmental conditions and noise. Often required to sit, use repetitive hand motion, hear, listen, talk, stand, and walk. Often required to climb stairs, reach overhead, pull, push, and lift up to 50 pounds.
Job Type: Full-time

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• On-the-job training


• Paid time off


• Vision insurance

Work Location: In person